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Ft Store Manager 2
3 weeks ago
**_All Manitoba Liquor & Lotteries employees may apply. _**_Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply. _**
**_If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs._**
**Job Purpose**:
Reporting to the District Sales Manager, the Store Manager is accountable for the operation of a liquor store that provides excellence in customer service by meeting the beverage alcohol needs of its customers, while maintaining compliance with the Liquor and Gaming Control Act and Regulations as well as the MBLL’s policies and objectives. This is accomplished by ensuring courteous, helpful and socially responsible customer service in a secure, clean environment with appropriate levels of product attractively displayed. All of which, should be accomplished in a cost effective manner.
**Responsibilities**:
- Provide leadership, establish positive staff morale and build team approach.
- Identify training needs and take appropriate action.
- Provide on-the-job training and on-going coaching (knowledge/skills acquisition).
- Monitor staff and provide performance feedback; develop and implement action plans to address performance issues.
- Ensure performance appraisals of all store employees are completed.
- Hold regular staff meetings to discuss expectations, new policies/procedures/programs and staff concerns.
- Communicate and support corporate initiatives and policies.
- Manage within the collective agreement.
- Interview, select and hire employees.
- Identify developmental needs and foster an environment to support staff and encourage life-long learning.
- Analyse customer needs based on customers, feedback, taking corrective action when required.
- Ensure store environment is customer friendly, professional and in accordance with shelf management policy.
- Meet and exceed customer expectations in a cost effective manner.
- Build relationships with vendors, licensees, and customers.
- Handle customer complaints at the store level.
- Manage inventory to meet designated inventory turns, maintaining top 100 sellers in stock 100% of the time and other listed product 90% of the time.
- Select products and manage assortment to increase sales and satisfy customers.
- Manage store budget.
- Meet KPI goals, manage hours of staff within part time and full time staffing budgets, dollars/salary hour and unit/salary hour, attain shrinkage goals.
- Ensure that the staff is aware of MBLL’s policies and procedures regarding cashiering, cash levels, internal security and shoplifting as well as employing appropriate measures to control shrinkage. Manage stock shrinkage goal as a percentage of sales.
- Work closely with District Sales Manager in dealing with maintenance and security concerns.
- Encourage a climate that supports diversity.
- Performs other duties as assigned.
**Primary Qualifications**:
- A related post-secondary education (ie. business administration/management /Certificate in Applied Management) including management, sales and marketing, computer software courses.
- Additional knowledge that must be gained to be fully functional in the position includes: product knowledge to the Basic Wine level; working knowledge of POS; a functional knowledge of the Liquor and Gaming Control Act as it pertains to the sale of alcohol and occasional permits; a functional knowledge of MBLL’s departments/programs, policies and procedures, and the collective agreement.
- Requires two (2) to five (5) years of supervisory experience (retail capacity preferred).
- The core competencies for this position include achieving quality results, adaptability/managing change, communication, customer service, decision making and problem solving, integrity and building trust, teamwork and cooperation and valuing diversity. Leadership competencies include building strategic performance, coaching and developing, influencing and leading. These competencies are deemed important for the success of the position and organization.
- Satisfactory work performance in the preceding twelve (12) months is a requirement. Attendance rate will be a factor in the pre-screening process.
**Secondary Qualifications**:
- Bilingual (French/English) language skills.
**A Great Place to Work Enjoy fantastic benefits with our Total Rewards package**
**Work/Life Balance and Wellness**
- **Discretionary Time**: Up to 10 paid discretionary leave days per year, depending on bargaining unit. Employees can carry forward discretionary leave days each year for a total of up to 50 days.
- **Hybrid Work Model**: Remote/Office work for eligible positions.
- **Flex Time**: Flexible shifts and work hours for eligible positions.
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