Compliance Specialist, Workflow, Policy and Training

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**Compliance Officer, Workflow, Policy and Training (CO)**

This position reports to the Manager, Compliance Workflow Policy and Training.

The CO uses in-depth knowledge of CIRO and securities regulatory requirements to keep current dealer policies, training and workflow refreshed and functioning. This program allows the firm to supervise optimally and efficiently, delivering relevant policies, training, and updates using modern technology and workflow solutions.

The incumbent should have a proven grasp of CIRO requirements, industry standard methodologies and use of innovative technology, including some AI-based tools.

The CO should become comfortable with implementing and supervising continuous modern workflow technology to deliver best in breed training to partners.

**Key Accountabilities**:

- Help develop and deliver policies and training to support partners with required regulatory knowledge.
- Build, write and edit policy and training content for dealer policies, procedures, training, guides, forms or other reference materials for staff and advisors.
- Acquire and detail all required approvals and processes.
- Build strong collaborative relationships with Advisory Services management and departments and other Canadian Division business divisions.
- Participate in industry forums, to understand new policy and regulatory issues facing the compliance program.
- Ensure that vital and appropriate information is communicated to compliance department management and partners in a clear and timely manner.
- Build content for the Compliance newsletter to communicate key policy changes to advisors and staff.
- Research, develop, coordinate, implement and lead special projects that are assigned by the reporting manager.
- Be a key support and partner for workflow technology and processes to improve efficiency and productivity.
- Design, develop, and customize SharePoint solutions using strong practices and industry standards.
- Collaborate with partners to capture requirements and translate them into technical specifications.
- Implement and customize SharePoint features, web parts, and workflows to automate business processes.
- Build and maintain Power BI reports and dashboards to visualize data and provide insights to partners.
- Provide technical support and mentorship to end users and assist in training initiatives.

**Job Requirement (Experience, Knowledge)**:

- Bachelor's Degree, College Diploma, or relevant industry courses.
- Specific Industry certification is preferred, including the Canadian Securities Course and the Conduct and Practices Handbook Exam.
- Strong capability to use and implement modern technology
- 2 + years of compliance experience in the financial services industry.
- Knowledge of CIRO rules and the Securities Act, and relevant legislation and regulatory framework and requirements.
- Excellent technology skills: SharePoint, Power BI, Power Automate, Word, Excel, PowerPoint, Outlook, Adobe Acrobat

**What will be expected from Me?**
- Proven track record to communicate sophisticated information clearly, verbally and in writing, issues and circumstances to all levels of staff and management, including senior
- Excellent planning, organizational, problem solving, project management and risk skills.
- Strong leadership and interpersonal skills to empower staff and exert influence across multiple levels of management.
- Strong presentation skills
- Able to assess and handle challenging business unit priorities.
- Self-starter with ability to complete tasks accurately.
- Ability to be flexible and adaptable to change.
- Comfortable working with a wide variety of internal and third-party information systems.
- Bilingualism (English & French) an asset.

**Our commitment**:

- Values-first culture
- A competitive salary and benefits packages.
- Boundless opportunity
- We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
- We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
- We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
- We build a business that benefits all partners and has a positive social and environmental impact

LI-Hybrid

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives bet