Tournament Coordinator

2 weeks ago

North York, Canada Canlan Sports Full time

Canlan Sports is the largest private-sector owner and operator of recreational sports complexes in North America. The company's success in the sports and recreation industry is attributed to a focus on innovative programming, service excellence, world-class sports communities, and an understanding of its customers’ expectations and the commitment needed to deliver industry-leading participant experiences.

**Job Summary**:
Canlan Sports is looking for an all-around team player who can play a pivotal role in the delivery of some of the top youth hockey tournaments in North America. As the **Tournament Coordinator,** you will help with planning and executing our tournaments, while also providing superb customer service. If you’re reading this, maybe that’s you

**Accountabilities**:

- Tournament prep duties including but not limited to:

- creating and printing schedules
- Collecting deposit payments
- Updating website contentAcquiring team rosters
- Organize and track inventory of supplies
- General inbound sales inquiries over the phone
- Staff supervision; managing and overseeing game officials and referees
- Customer service and general inquires
- Support social media team with content and images of players and teams
- Inter-facility communication as needed
- Collection of outstanding payments and managing delinquent accounts
- On-site tournament delivery
- Other duties as required

**Abilities, Attributes and Experience**:

- Willingness and ability to work flexible hours (regular office hours, evenings & weekends).
- Demonstrated knowledge of Microsoft Office software (Excel, Word).
- Ability to work in a fast-paced environment.
- Strong knowledge of hockey rules.
- Team oriented with GREAT communication skills.
- Can handle coaching and constructive critiquing of performance.
- Strong customer service qualities, including phone etiquette.
- Good understanding of tournament rules.
- Excellent organizational skills.
- Criminal Record Check and Vulnerable Sector Search required.
- Minimum one year of experience in a hockey related field in an operations capacity.
- Experience in an office environment.
- Experience in customer service considered an asset.
- Enrollment in (or graduation from) a university or college in the Sports Leisure Administration field
- NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial, and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices_

**#LI-Onsite

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