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Customer Support Specialist
2 weeks ago
Acclaim Health is a registered charity with over 600 employees that helps over 25,000 people a year. We are Halton’s most trusted home care and community support services provider - and have been for over 90 years. We have a proud and long tradition of providing home and community care to families across the region.
At Acclaim Health we pride ourselves on creating good in the world by giving back to our community, and through a culture of caring, for our patients, clients and our colleagues. We are offer our colleagues flexibility, recognition, benefits, a supportive learning culture, and an expectation of high standards, all while having fun
Acclaim Health announces the availability of two (2) Regular Part Time **Customer Support Specialist **positions working in the Speers Road office in the Private Care and Customer Support department. These positions require the individuals to work every other weekend plus be available to work a minimum of two (2) shifts per week, as well as Statutory Holidays on a rotational basis. These shifts could vary from days and/or evenings depending on business needs.
**PRIMARY FUNCTIONS**:
- Responds to all incoming telephone calls and provides information
- Resolves service issues by clarifying the customer’s complaint; determining the cause of the issue; selecting and explaining the best solution to reach a resolution and expediting correction or adjustment
- Reroutes unresolved calls to the most appropriate person and/or department of Acclaim Health
- Updates client notes in AlayaCare as required
- Processes patient/client cancellations and communicates to the appropriate team member or department
- Processes (Community Clinics only) appointment time changes as required in AlayaCare
- Initiates Private Care Referral Form in AlayaCare and schedules initial Private Care visit with Manager, Private Care
- Communicates effectively with all members of the health care team, LHIN and other external care partners
- Communicates complex patient/client information and situations to the appropriate Supervisor/Manager
- Effectively communicates changes and/or information to team members
- Updates client information into the electronic health record in AlayaCare
- Maintains an accurate and confidential filing system
**POSITION REQUIREMENTS**:
- Minimum 1 to 2 years office and customer service experience
- One year Community College, Business Administration Program or equivalent.
- Strong communication and interpersonal skills.
- Effective listening skills.
- Working knowledge of Microsoft Office and AlayaCare.
- Knowledge of the organization and services.
- Good organizational skills.
- Proven ability to multi-task and meet deadlines.
- Demonstrated ability to work independently and collaboratively as a team member.
**_All Acclaim Health staff members must provide proof of full COVID-19 vaccination_**
**_or a valid exemption prior to joining our team._**
Acclaim Health is committed to working towards a more inclusive, diverse and equitable world. We recognize that our work environment is stronger and our care more effective when it includes people of varying race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, family status or disability status.
- Please note - only those applicants selected for interview will be contacted._
- Acclaim Health is an equal opportunity employer_
**Job Type**: Part-time
**Salary**: $19.52-$22.01 per hour
**Benefits**:
- Paid time off
**Experience**:
- office and customer service: 1 year (required)
Licence/Certification:
- Community College, Business Administration Program (preferred)
