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Front-desk Lead Administrator

4 weeks ago

Halifax, Canada World Wide Furniture Limited Full time

Located in the beautiful Atrium Furniture Centre**, Worldwide Furniture** has a current opening for a full-time **Front-Desk Lead.**

The Front-Desk Associate is responsible for coordinating the day to day operations of administrative activity within the store as well as providing and maintaining superior customer relations.

**This is a Monday-Friday (day shift) role in a fun and professional environment**. Mix of administration and customer service

**Why Work for Us?**

- **Competitive starting salary**

  • Health/dental benefits
  • Generous furniture discount
  • Fun, professional environment

**Responsibilities**

  • Working front-desk (processing payments; taking incoming/outgoing calls, answering customer inquiries, etc.);
  • Acting as Lead Front-Desk Associate - assisting with training, mentoring, and evaluating front-desk team; working in collaboration with Store Manger and Human Resources on recruitment and staff progressive discipline-related issues;
  • Supporting sales staff as needed (e.g., financial and delivery arrangements; customer communication; identifying and correcting order errors; ensuring obstacles are removed, etc.)
  • Reviewing Dispatch Track for delivery/pick-up issues - proactively reaching out to customer and working on solutions to remedy the situation;
  • Reviewing the daily cash close and safe balances, ensuring all amounts balance;
  • Ensuring financial programs are sold accurately;
  • Running Flexiti and Fairstone reports, and closing out financing on a daily basis;
  • Implementing the Mattress Spiff program; ensuring report is accurate and sending to payroll in accordance with Company’s timelines
  • De-escalating customer issues. Working with Store Manager to resolve complex service issues, and administrating decision based on Manager direction;
  • Offering financing to customers at time of sale; tracking any customer objectives;
  • Acting as keyholder and opening/closing the Store as needed;
  • Other duties as necessary to help achieve store success

**Requirements**

**Skills and Knowledge**

  • Passionate about customer service;
  • Strong organizational skills with the ability to multi task and prioritize effectively
  • Positive attitude, team-oriented.
  • Effective problem-solving skills;
  • Excellent attention to detail;
  • Strong computer skills - proficiency in Microsoft Office Suite

**Education and Experience**

  • Post-secondary education in a relevant background (e.g., Business Administration, etc. is preferred); Equivalent experience may be considered
  • 2+ years in customer service or administration. Experience in a Supervisor/Keyholder role is an asset.

Expected hours: 40 per week

Schedule

  • Monday to Friday

Work Location: In person