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Front-desk Lead Administrator
4 weeks ago
Located in the beautiful Atrium Furniture Centre**, Worldwide Furniture** has a current opening for a full-time **Front-Desk Lead.**
The Front-Desk Associate is responsible for coordinating the day to day operations of administrative activity within the store as well as providing and maintaining superior customer relations.
**This is a Monday-Friday (day shift) role in a fun and professional environment**. Mix of administration and customer service
**Why Work for Us?**
- **Competitive starting salary**:
- Health/dental benefits
- Generous furniture discount
- Fun, professional environment
**Responsibilities**:
- Working front-desk (processing payments; taking incoming/outgoing calls, answering customer inquiries, etc.);
- Acting as Lead Front-Desk Associate - assisting with training, mentoring, and evaluating front-desk team; working in collaboration with Store Manger and Human Resources on recruitment and staff progressive discipline-related issues;
- Supporting sales staff as needed (e.g., financial and delivery arrangements; customer communication; identifying and correcting order errors; ensuring obstacles are removed, etc.)
- Reviewing Dispatch Track for delivery/pick-up issues - proactively reaching out to customer and working on solutions to remedy the situation;
- Reviewing the daily cash close and safe balances, ensuring all amounts balance;
- Ensuring financial programs are sold accurately;
- Running Flexiti and Fairstone reports, and closing out financing on a daily basis;
- Implementing the Mattress Spiff program; ensuring report is accurate and sending to payroll in accordance with Company’s timelines
- De-escalating customer issues. Working with Store Manager to resolve complex service issues, and administrating decision based on Manager direction;
- Offering financing to customers at time of sale; tracking any customer objectives;
- Acting as keyholder and opening/closing the Store as needed;
- Other duties as necessary to help achieve store success
**Requirements**:
**Skills and Knowledge**:
- Passionate about customer service;
- Strong organizational skills with the ability to multi task and prioritize effectively
- Positive attitude, team-oriented.
- Effective problem-solving skills;
- Excellent attention to detail;
- Strong computer skills - proficiency in Microsoft Office Suite
**Education and Experience**:
- Post-secondary education in a relevant background (e.g., Business Administration, etc. is preferred); Equivalent experience may be considered
- 2+ years in customer service or administration. Experience in a Supervisor/Keyholder role is an asset.
Expected hours: 40 per week
Schedule:
- Monday to Friday
Work Location: In person
