Client Service Representative

2 weeks ago

Brampton, Canada IQ PARTNERS on behalf of Cardinal Meats Full time

Manage order processing, deliveries, and fulfillment for all of Cardinal’s customers.

Look after an established set of customers and fulfill all of their order needs and inquiries pertaining to the Orderdesk/customer service team.

**Specific Accountabilities**:

- Live Core Values
- Order entry, confirmation, and invoicing of orders

Transcribing orders into our system, confirming with customers that they have been received and invoicing them
- Administer customer service processes including customer EDI portal management

Knowledge of customer portals through which orders come to us and from where they need to be retrieved and then invoiced.
- Champion all order desk related customer communications includingshort shipments, fill rates, and product availability

Ensure all customer inquiries are answered as it relates to orders, redirect questions that may be for other departments, review and investigate any penalties (fill rates) from our customers, and be aware of inventory levels at order entry.
- Manage & administer customer traffic requirements - logistics

Some orders are picked up and for some we arrange the transportation. Assist pickup customers when required and make delivery arrangements for those customers that request it.
- Ensure pricing accuracy on all orders

Validate pricing on purchase orders against pricing in our system and cross functionally ensure we bill the customer at the correct price.
- Manage U.S. Export documentation & processes

Fill out, submit and ensure the documentation process is completed so that our products can cross the border into the United States
- Manage inventory for the United States & Western Canada

Help to review status of inventories that are sitting out of province cold storage
- Manage ECCnet database & image portal

A Global Standards database into which we enter and maintain key product specifications (name, SCC code, ingredients, nutritional panel, preparation instructions, marketing details).
- AR deduction support with verification and resolution

Help to resolve incoming payment deductions and confirm if they are valid or not
- Continuous improvement in company policies and procedures
Bring forward ideas that will help to improve the company
- Coverage for planned and unplanned absences which could compromise our policies,

procedures and programs
Some flexibility to schedule required for absence coverage.
Work hours 8:30 - 5:30 with 1 hour lunch
- Act within the company philosophy
- Cross training of others within the department

to come through training in the future

**IDEAL QUALIFICATIONS**:

- Prior experience working with EDI order systems
- General knowledge of retail and food service industries an asset
- Experience in an accounting-related field
- Post secondary education in a business related field &/or 1-2 years experience in a customer service related role
- Bilingual an asset

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$45,000.00 per year

**Benefits**:

- Automobile allowance
- Extended health care
- On-site parking
- Relocation assistance
- Store discount

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Brampton, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

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