Technical Service Representative

2 weeks ago

Brossard, Canada Sani Marc Inc Full time

**Technical service representative**:
Emploi - Permanent Full-time - **Agent/Clerk - Customer service**

Succursale: Brossard -Brossard Quebec J4Y 2P3

**As soon as possible**Schedule: Monday to Friday (Day)

**Salary**:40 001$ - 50 000$

**Description:
**Working at Sani Marc means**:

- ** Taking responsibility** and control of your files by doing whatever it takes and making sure it’s done right;
- ** Taking charge** by being personally and directly involved in one’s work;
- ** Embracing collaboration**, being dedicated and passionate - a collaborator and partner who is solutions-oriented, and whom others can rely on.

**Responsibilities**:
Member of the service and equipment director's team, the technical service representative performs all of the following functions:

- Be responsible for entering service calls nationally;
- Perform the necessary diagnostics and/or evaluations related to parts and after-sales service communicated with technicians and representatives;
- Address issues raised by customers to determine the nature and cause of these problems;
- Advise suppliers, customers and company employees of policies relating to warranties and merchandise returns;
- Access a database of prices and customers to ensure the effectiveness of the service;
- Maintain a level of knowledge regarding the parts and functions of the equipment;
- Participate in training and launches of new equipment;

**Requirements**: To perform well, you must**:

- Bilinguism (French and English), oral and written;
- Aptitude for mechanics, electromechanics and electricity;
- Experience as a parts counter clerk or technical advisor (an asset);
- Good communication skills and telephone customer service skills;
- Good sense of organization, both in the working method and in the management of one's time;
- Respectful and customer-oriented;
- General knowledge of computers (Microsoft Office suite);

**Advantages**:

- Long Term Disability Insurance
- Dental insurance
- Medical and paramedical expenses insurance
- Life insurance
- Employee discount
- Social activities
- Gifts of recognition of seniority
- Employer's participatory RRSP
- Mobile holidays
- Possibility of advancement
- Dynamic team

**Note:
**Why work for Sani Marc?**
- We are a growing company that focuses on well-being at work and the development of our resources;
- You will be eligible for the group insurance program and the retirement plan with employer contribution;
- We offer 13 paid vacation days (5 days more than labor standards) and floating days;
- We take the health of our employees to heart. We provide free fruit and coffee; we also reimburse up to 50% of registration fees for physical activities;
- And above all, you are joining a team of dynamic, honest, dedicated and pleasant people

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