Technical Service Manager

2 weeks ago

Guelph, Canada CSL Silicones Inc. Full time

**About Us**

CSL Silicones Inc. (CSL) is a leading innovative technology solutions provider for silicones, coatings and sealants. Our innovation strategy focuses on anticipating and understanding the needs of our customers and the industries we serve. We are dedicated to developing cutting-edge technologies that surpass expectations. We consistently build solid, long-term relationships with our partners and customers. As a subsidiary of the PETRONAS Chemicals Group Berhad, it now has an even greater global presence and increased resources for pushing the boundaries of innovation.

CSL develops and manufactures High Voltage Insulator Coatings (HVIC), Roof Coatings, Anti-Graffiti Coatings, Corrosion Maintenance Coatings, as well as silicone sealants.

**Overview**

**Responsibilities**
- Product & Application Support_
- Understand product / market standards as it pertains to product and/or system configuration and approvals
- Work with industry testing/approval bodies to achieve product certification
- Review potential projects and support test planning and execution
- Provide advanced product/service information and respond to complex customer questions about the product/service, typically to CSL sales force, customers and distributors.
- Resolving Customer Issues_
- Respond to technical issues and escalate promptly and appropriately.
- Deal with complex technical queries, provide troubleshooting assistance remotely and/ root-cause diagnosis on-site and resolution to limit and address issues promptly.
- Ability to travel internationally with thorough site reporting.
- Participate in customer complaint process and write up to ensure compliance with ISO and corrective action implementation.
- Product & Service Training & Certification _
- Identify training needs and develop product training courses to fill gaps in existing programs, methods, or tools; run training programs for specific areas using prepared content. Trained parties typically involve technical departments at customers, distributors, industry organizations.

**Qualifications**
- College Diploma or bachelor’s degree in an electrical or technical field. Electrical Engineering degree would be an asset.
- Previous experience working in an electrical industry, preferably HVIC.
- NACE and SSPC certifications within the field of protective coatings are preferred.
- Minimum of three (3) years of relevant experience in protective coatings and/or HVIC field.
- Experience preparing technical papers and assessing market data.
- Exceptional communication skills, with a proven ability to effectively engage and collaborate with both internal teams and external stakeholders.
- Hands-on experience in protective coatings and/or HVIC is an asset.
- Ability to travel internationally
- CSL Silicones Inc. is committed to creating an inclusive, accessible environment for all employees and applicants. We strive to provide accommodations for people with disabilities in our recruitment processes. If you require accommodation at any stage of the recruitment process, please contact us and we will work with you to meet your needs._

**Job Types**: Full-time, Permanent

Pay: $60,000.00-$90,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

**Experience**:

- HVIC: 1 year (preferred)
- protective coatings: 1 year (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: In person

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