Front of House Supervisor

**Join Our Team**

We are a renowned luxury health and fitness group committed to delivering exceptional experiences to our members, guests, and team members. We’re redefining health and wellness by hosting elevated fitness experiences complimented by luxury amenities. Our all in one, boutique studios and fitness clubs inspire our members to sweat, recover, relax, play, and connect. We pride ourselves on our dedication to service excellence while fostering a culture of innovation and empowerment within our team.

**Position Overview**:
Altea’s Front of House Supervisors are dedicated to delivering exceptional service to our members and guests. As a key member of our customer experience team, you will ensure that every interaction reflects the high standards and values of our brand.

You are service-oriented, personable, energetic leader who is proud to be the ‘face’ of our company. You supervise and motivate a team of customer service representatives to provide outstanding service, ensuring all members and guests receive a warm welcome and personalized attention.

You oversee daily operations at the front desk, including check-in procedures, membership inquiries, and resolving member concerns promptly and professionally. You monitor service quality through regular performance evaluations and member feedback. Implement improvements to streamline processes and enhance member satisfaction.

You handle escalated customer issues with empathy and efficiency, aiming for quick resolution while maintaining a positive relationship with the member. You coordinate with other departments to facilitate smooth operations and seamless member experiences. You also collaborate with the sales team to promote membership upgrades, special promotions, and new services, leveraging customer service interactions to drive sales.

Join our team and become part of a culture that celebrates excellence, fosters innovation, and values teamwork. We offer competitive compensation, comprehensive benefits. If you have a passion for fitness, a knack for leadership, and thrive in a dynamic environment, we want to hear from you.

**This job might be for you if you have the following talents & spirit**:

- **You’re Customer Service Orientated**: You have a knack for customer service and can handle member questions and concerns in a professional manner. You listen and respond effectively to customer questions and resolves customer problems to the customer’s satisfaction.
- **You have Communication Superpowers**:You play well with others and have excellent oral and written communication skills. You demonstrate the ability to convey thoughts and express ideas effectively using speech in individual or group situations; attend to and fully comprehend what others are saying.
- **You’re Detail Oriented**: You cross your T’s and dot your I’s by maintaining client records highly organized with flawless attention to detail. You’re not one to cut corners. You pay attention to the details. As far as your concerned, anything worth doing, is worth doing right, every single time. You stay focused and nothing falls through the cracks on your watch.
- **You Have Leadership Skills**:You can effectively direct the day-to-day activities of employees. You lead by example and are a role model to your colleagues and peers.
- **Integrity & Trust**: You consistently demonstrate sound personal and business ethics and behaviors. You communicate intentions, ideas, and feelings openly and directly. Your moral compass guides you to make ethical decisions. You are gracious and make unbiased decision.
- **You’re Motivated & Driven**:You’re motivated and driven. You take initiative. You identify opportunities and issues, and proactively acts and follows through on work activities to resolve them. You’re going to take ownership of the time you spend with us and truly make a difference.

**As a Front of House Supervisor, a typical day might include the following**:

- Be punctual and arrive to work ready and on time
- Provide training and education to the customer service associates in order for them to offer a superior service to members and guests
- Lead by example and engage with all members and guests in a friendly, enthusiastic and professional manner
- Collectively coach and guide frontline staff, who all need to be properly trained and retrained on the art of prospect and member management.
- Ensure frontline staff are well versed on all paid services within the facility.
- Complete membership adjustments and support the sales team by completing tours, signing up new members and assisting with prospects
- Complete regular walk throughs of the facility to ensure that Altea’s high standards are being achieved and provide coaching to team members to help improve the overall operation
- Set up and maintain service desk, including managing service desk team members and evaluating system efficiency
- Resolve service desk problems and improve current service desk methods to incre