Director of Client Services

**Futureworx **values the power of diversity, equity, and inclusion in our workforce, our relationships and our programs and services.

We are committed to building a diverse and inclusive community, where the rights of all individuals and groups feel safe, valued, and respected for their contributions. Futureworx fosters an environment where individual differences are recognized, appreciated, respected, and responded to in ways that allow our staff to bring their wholes selves to work. We know that the diversity of our teams, and the respect that our staff feel from others, is one of the factors that keeps us client-centered and on the cutting edge of innovation.

**About Us...**

Futureworx is a charitable organization based in Nova Scotia, whose purpose, since its inception in 1984, has been to help individuals facing employment barriers to overcome their obstacles and reach their full potential both in their community and in the workplace.

Our approach has evolved over time and today, Futureworx is a leader in developing and delivering innovative employment tools and training, always with a wholistic view that incorporates social and emotional skills or ?soft' skills development. Futureworx has been a high-growth and innovative organization, that today delivers services in every county of Nova Scotia and every Canadian province and works with partners across the country and around the globe.

Futureworx occupies a unique space in the employment and career services landscape. With an entrepreneurial mindset that is distinctive in the employment field, it includes various tools and training offerings, and a reputation as an innovative, creative, energetic, and collaborative partner.

We have an opportunity for a transformational leader with strong business acumen who thrives in a collaborative environment. Don't miss this unique and exciting opportunity to join a respected, dynamic, and innovative employment and skills development organization as a **Director of Client Services **at our Head Office location in Truro, Nova Scotia.

The Director of Client Services is accountable to the CEO for the provision of leadership, guidance, and direction to the Program and Centre Managers as they strive to provide the highest quality as it relates to operational standards and services. The key responsibilities will be the administration of the Nova Scotia Works employment assistance service (NSEAS) agreement, Department of Community Services Work Activity Program agreement and employment support programs which support the overall organization's program delivery.

**Roles & Responsibilities**

The Director of Client Services ensures that funder and client goals are met. They will be responsible for establishing and maintaining relationships with key stakeholders, managing client inquiries and concerns, and providing guidance and training to the team.

**Leadership**

Provide leadership to all Futureworx operational & program managers (4+), motivating them to follow Futureworx methodologies and policies to ensure excellence is achieved in program and service delivery.
- Oversee and support the human resource management of managers and associated staff teams (20+)
- Lead change management process for staff and agreement expectations as required.
- Manage performance, provide constructive and respectful feedback to encourage and enable performance excellence
- Facilitate organizational collaboration that aligns and moves forward our vision.
- Committed to and able to implement diversity, equity, inclusion, and accessibility best practices.

**Visionary**

Seeks out and brings forward opportunities to innovate and expand the delivery of Futureworx projects, products, and services.

**Decision Maker**

Solicits input from staff and seeks expert advice as needed to make decisions regarding client engagement and outcomes; changes to the program(s) processes and/or policies; project expenditures within prescribed budgets; HR management including hiring, onboarding, coaching, and reallocation of staff within operational entities, as well as staff development and training.

**Financial Management**

In collaboration with the Finance Team, will ensure that financial and physical resources related to Futureworx programs and products contracts are managed in an efficient and effective manner for budgets exceeding $2m+ annually.

**Communication**

Maintain excellent external and internal relationships with all stakeholders related to the delivery of existing and potential Futureworx programs and products. Support the implementation of a public relations/communications strategy related to operations.

**Board Support**

Provide information to the Board of Directors as required by the CEO including a monthly operation(s) summary. Attend and present to the BOD as required by the CEO.

**Skills, Experience, & Attributes**
- Bachelor's degree in business administration, Human Resources or other relevant field. An equivalent combinati