SAP Analytics Product Support Associate

7 days ago

Vancouver, Canada SAP Full time

**We help the world run better**

**LOCATION**:Vancouver, BC Canada

**PURPOSE AND OBJECTIVES**

The worldwide Product Support team of ~3000 is committed to the success of our customers through outstanding technical support. We are not merely a Call Centre We actively investigate customer issues by mastering diverse technologies and by working intensively with the products we offer. We measure our success by customer satisfaction.

**EXPECTATIONS AND TASKS**

Among other responsibilities, you should expect to do many of the following:

- Investigates and resolve critical system issues for Enterprise level Fortune 500 companies.
- Analyzing complex, real world, unique problems; often working in production environments.
- Delivering solutions to customers to help make their businesses run simpler and better.
- Meet, work, and talk with colleagues and customers from all around the world
- Master SAP software that is being used by industries, governments, and multinational companies around the globe.
- Participation in After Hours Support & Weekend shifts as scheduled

**EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES**
- Excellent English communication skills (written and oral)
- Excellent diagnostic and technical analysis skills
- Good understanding of Relational Databases (HANA, Oracle, Sybase, DB2, SQL Server, etc.)
- Good understanding of Linux/Unix & Windows operating systems
- Good understanding of computer networking
- Good understanding of standard protocols (HTTP, SMTP, FTP, SAMBA)
- Good understanding of secure socket layer
- Good understanding of authentication (Windows AD, LDAP)
- Computer Science degree/diploma or equivalent industry experience

**WORK EXPERIENCE**
- Prior experience providing technical support on Enterprise-level software implementations
- Prior support or administration experience of enterprise-level software systems and/or databases such as HANA, Oracle, SQL Server, and DB2
- Prior customer service experience

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 342567 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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