Client Solutions Manager

Company Description**
From concept to design to execution, **be part of an innovative organization that helps transform client ideas into realities.**

Do you want to impact the world around you on by providing cutting edge solutions to clients? Does having a company care about your career today and into the future motivate you? Does an environment where your opinions matter excite you? Are you a natural born tinkerer? If so, you have found your next calling

Grantek is a recognized leading provider of integrated automation, smart manufacturing and industrial information solutions in the global marketplace. Our clients are some of the worlds most respected Fortune 100 companies and recognized consumer brands: GlaxoSmithKline, Brita - The Clorox Company of Canada, Molson Coors Beverage Company, Coca-Cola, Kraft Heinz, Mondelez to name a few.

We offer an atmosphere where you can express your creative ideas and talents by working on a variety of projects and technologies. Using today’s leading-edge technology, you will partner with clients to solve their most complex manufacturing and industrial information problems.

We are committed to providing a positive and healthy corporate culture, one that empowers employees, promotes knowledge-sharing, and encourages strong friendships and social connections amongst all team members. We are a team of dedicated Engineers and Designers with an average of 7 years’ tenure at Grantek. The vast majority of our employees have started off their careers at Grantek and have grown into successful senior team members who are integral to our client's manufacturing processes.

**Job Description**:
The Client Success Manager is responsible for the overall management of customer engagements within their region. The customer engagements will include work orders, staff augmentation, support and projects that meet the appropriate criteria.
Their role will include administration (financial monitoring, quoting), service/work order fiscal management, client management and interaction, team leadership, technical documentation and quality control. It is expected that each manager will be responsible for a delivered revenue as determined by their annual budgeting (typical between 1 to 2MM).
**Essential Duties**:

- Take the initiative and assume reasonability wherever possible and required during the project.
- Be fiscally responsible for Grantek Engagements as the sole “Owner” for each.
- Develop and review quotes, follow-up on pending quotes, and manage consistency in quoting by following corporate guidelines (templates).
- Oversee the system design, specification, and implementation of automation software systems and associated hardware.
- Manage and direct the staff, as it relates to the client work, which are assigned to the engagements owned by the manager.
- Act as Project Manager Role on specific projects due to strategic need or other requirements.
- Alert Client PM of delays, issues, and change orders, etc.
- Define and track project scope, tasks, goals and deliverables.
- Track task progress and hours used against quotes.
- Perform sub-contractor management (where required).
- Ensure all engagements are up to date in the intranet including: Invoicing, Schedules, Timesheets, Notes, Losses, %Likelihood, Cost Estimates.
- Perform financial monitoring and estimating; develop and/or review quotes, identity and resolve PO/Invoicing issues where required; ensure timely approval of invoices; monitor for projects that require invoicing and prompt Managers or Finance to invoice.
- Track finance and billing against POs.
- Perform final quality review of material prior to client release (standards and checking).
- Ensure team members are completing commissioning reports and forwarding to appropriate
- individuals.
- Work to develop strong relationship with key client players - such as initiating meetings and discussions.
- Ensure compliance with applicable regulatory and customer standards/practices when working on projects.
- Develop and maintain key client relationships; observe for potential client needs, probe for potential/upcoming work; receive alerts from team members to potential jobs.
**Collaboration**:

- With Finance Team; review and consult with appropriate counsel for contracts and legal agreements.
- With Sales Team; contribute, understand and work towards account strategies; provide technical sales support as needed.
- With Marketing Team; provide case studies in order to highlight industry and customer success.
- With PMO Team; be aware of PMO projects at customer with the region and their associated account strategies; communicate information about Client Solution services and products and
- how they might play a role before, during or after a PMO project.
- With Engineering Team; scheduling of resources; regular feedback of engineering work performed to the appropriate manager.
- Participate in planning to achieve prescribed objectives.
- Engage, support & particip