Administrative and Customer Support

1 week ago

Greater Sudbury, Canada Best-Way Glass Full time

**

Reporting to the President, our Administrative and Customer Support team is responsible for providing top-notch customer service and sales support to all **Best-Way Glass**customers according to the business’s high customer service standards and administrative support according to all established procedures.

**PRIMARY DUTIES AND RESPONSIBILITIES**
- Contribute positively as an effective member of a high performance, cohesive team
- Answer phone calls in a high volume, fast-paced environment and follow up appropriately, as required
- Provide top-notch customer service to existing and potential customers
- In a timely manner, effectively address and resolve all customer questions, requests, and complaints
- Provide occasional direction to technicians
- Accurately set up/update accounts and input orders into business systems (Glass Manager/HubDoc/QuickBooks Office - QBO) according to established formats and instructions
- Prepare and issue Job Estimates, Work Orders and Projects in Glass Manager
- Prepare and issue Invoices, process Payments and issue Receipts in Glass Manager
- Obtain and submit to relevant General Contractors/Commercial Customers all required project documentation such as WSIB Clearance, Insurance and Ministry of Labour Certificates
- A/P - Account Payables (ensure submission of all receipts/code all expenses according to Chart of Accounts/obtain invoice approvals based on established approval thresholds/post in QBO/pay all bills according to established procedures and schedules)
- A/R - Account Receivables - monitor, report, follow up on, obtain payment for all outstanding receivables and post accordingly in Glass Manager
- Prepare monthly cash bank deposits and reconciliation of bank and credit card statements
- Prepare social media posts to optimize our social media presence and effect
- Assist with sales outreach to promote products and services
- Contribute to updates to training documents (all formats) as business processes are revised.

**QUALIFICATIONS**
- Excellent interpersonal and verbal and written communication skills
- Exceptional time management and organizational skills and the ability to effectively multi-task and set priorities
- Strong knowledge of and experience working effectively in customer relationship management systems, database data entry and management, and Google Workspace
- Demonstrated evidence of coachability and capacity for learning and mastering new systems and processes in a rapidly evolving business environment
- Demonstrated commitment to service excellence, accuracy and attention to detail
- Successful completion of a relevant post-secondary program is preferred
- Current, acceptable Criminal Reference Check

**WHAT WE OFFER**
- Competitive compensation program
- A stable, full-time position with a growing company with a variety of opportunities for growth

**TO BE CONSIDERED FOR A REWARDING EMPLOYMENT OPPORTUNITY**

Thank you for your interest in Best-Way Glass

Pay: $20.00-$25.00 per hour

Expected hours: 38 - 44.5 per week

**Benefits**:

- Casual dress
- Dental care
- On-site parking

Work Location: In person

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