Service Centre Clerk

Overview:
Under general supervision the Service Centre Clerk performs a variety of clerical and administrative duties of moderate complexity to ensure effective office operations, in accordance with established service standards, procedures and business rules.

**Responsibilities**:

- Provide administrative support across a breadth of functions and responsibilities.
- Greet customers by phone or in-person and provide outstanding customer service.
- Assist in maintaining departmental mail service including opening, sorting and dispatching incoming mail and preparing outgoing mail.
- Prepare and maintain various requisitions, agreements and contracts.
- Enter invoice data and process related payments.
- Maintain various files and documents.
- Gather data and complete routine reporting.
- Other duties as assigned.

Qualifications:

- High school diploma or equivalent is required. A degree or diploma is preferred.
- Experience in an office or administrative capacity along with previous customer service experience.
- Exceptional communication and customer service skills.
- Ability to learn assigned tasks readily.
- Ability to adhere to an established office routine.
- Strong organizational and multitasking skills.
- Strong analytical and decision making skills.
- Ability to work in a rapidly changing environment.
- Strong computer skills and successful completion of standard administrative testing (e.g. Microsoft Office).
- Strong data entry and typing skills with a minimum typing speed of 35 words per minute.

Employee Benefits:
**Health benefits**

We offer a comprehensive health benefits program that includes:

- flexible health, dental and vision plans
- health spending account
- travel health coverage
- other extended health benefits such as ambulance, massage and physiotherapy

**Financial security**

In an effort to support financial security, we offer:

- registered pension plan
- group, dependent, and optional life insurance coverage
- critical illness insurance
- sick leave to cover short-term disability
- long-term disability

**Wellness**

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

- vacation entitlement
- flexible work program
- maternity, parental and adoptive leaves
- bereavement and family responsibility leaves
- employee and family assistance program
- mental-health programming
- lunch-and-learn offerings
- discounted gym memberships and wellness account

**Diversity and inclusion**

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

**Employee recognition**

It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

**Professional development**

We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.

**Safety and health**

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.