Call Centre Operator

**Who we are**:
Ottawa Community Housing Corporation (OCH C ) provide s affordable and social housing to more than 32,000 tenants in approximately 15,000 homes within various communities across the City of Ottawa. Our tenants include seniors, parents, children, couples, singles, and persons with special needs. OCH C is the largest social housing provider in Ottawa and the second largest in Ontario. We manage two-thirds of Ottawa’s social housing portfolio while serving diversified communities of different languages, ethnicities, and cultures. OCHC has been recognized as one of the National Capital Region’s top Employers for five years in a row. Our vision is to be a leader in providing safe and affordable homes to enable OCHC tenants to fully participate in the socio-economic opportunities of the City of Ottawa.

Our organization, OCH C, is committed to creating equal opportunities for all employees and celebrates the diversity of its workplace as it mirrors the diverse communities within our wonderful city. We are proud to say that our employees come from all different backgrounds, age group s, sexual orientations, and cultures. We share unique perspectives and experiences as we support each other to not only grow as a team but to also help with the growth of the communities we serve. By joining OCHC, you will have the chance to make a positive impact where it matters and help your community in more than one way

**What we offer**:
As an employee of the OCHC you will receive a competitive compensation package that will include Flexible Work Options, Pension Plan, Health Plans including Dental and Mental Health Premiums and more

**What we **seek**:
OCHC is looking for a compassionate Call Centre Operator (CCO) to assist our tenant s regarding safety, security, and maintenance issues in OCHC communities through phone calls. The CCO will respond to both emergency and routine phone calls and must be capable of assessing and prioritizing requests in an appropriate ma nn er. As the CCO, you will be at the forefront of our mission to provide high-quality, affordable housing solutions by collaborat ing with Community Safety and Operations personnel, emergency services and approved contractors. The CCO will report to the Manager of the Call Centre.

**As a CCO look forward to**:

- A fast-paced environment filled with exciting challenges to overcome;
- A supportive team to help you when needed;
- Opportunities for growth and career advancement;
- The opportunity to help the people in communities who need it the most.

**Duties and responsibilities**:

- Monitor and respond to each phone call with accuracy and in an appropriate manner ;
- Contact emergency services when required ;
- Dispatch OCHC Community Safety Officer as needed;
- Keep track of service response and outcomes;
- Maintain a record of all safety calls and responses;
- Provide basic maintenance tips to tenants on the phone;
- Initiate and assign maintenance work order;
- Ensure the accuracy of all information within the data base;
- Monitor security camera;
- Respond to intrusion and elevator alarms;
- Respond to radio communications from other departments;
- Ensure radio equipment is charged for use;
- Follow OCHC policies and Privacy legislation regarding collecting and handling of personal information.

**Requirements**:

- Completion of Grade 12;
- Minimum of two years’ experience in a high demand client service-oriented environment;
- Knowledge of basic Fire and Safety codes in residential buildings;
- Working knowledge of applicable Occupational Health and Safety legislation ;
- Effective oral communication skills in English and French ;
- Respect for diversity and familiarity with socio-cultural issues;
- Security clearance.

**Skills and abilities**:

- Ability to overcome social and cultural barriers to communication;
- Excellent organizational skills ;
- Outstanding interpersonal and communicatio n skills ;
- Ability to follow protocols and work without close supervision ;
- A bility to speak additional languages commonly used by OCHC tenants is an asset.

**Work conditions**:
This is a hybrid part time position with rotational shifts as directed by the Manager of the Call Centre.
- Location:
**Ottawa**
- Salary Range:
**$30.64- $35.35**
- Pay Type:
**Hourly**
- Department:
**Call Centre**
- Employment Duration:
**full-time**
- Closing Date (MM/DD/YY):
**7/27/23**
- Position Type:
**temporary**
- ID:
**553