Receptionist

**Join Our Team**

Since opening our first retirement community in 1989, Berwick Retirement Communities has been committed to offering quality retirement living and now owns **eight** residences across BC. We are proud to be Island owned & managed.

Berwick Retirement Communities promotes an environment which integrates hospitality with superior customer service and care. As a member of the Berwick team, you will uphold a philosophy that respects choice, independence, and autonomy for our residents.

**Berwick on the Lake **retirement community is looking for a **Receptionist** who is reliable, authentic, and excited to make a difference in the lives of people. As part of a dynamic team environment, your unique sense of humour, optimism, and ability to work well with seniors, will lead to a flourishing career with a company that supports your personal and professional growth.

**Schedule**:
This position is casual and the hours will be as needed.

**Pay**:
Starting wage is **$26.06** per hour (includes provincial wage subsidy), **plus $1.00** evening shift or **$0.60** weekend shift differentials as applicable.

**Benefits**:

- Employee Assistance Program
- Discounted Meal Program
- Complimentary Onsite Gym Use
- Vacation starting at 6%
- Employee Perks Discount Program

**Position Summary**:
Reporting to the Office Manager, this position provides reception, switchboard and general office duties and maintains efficient operations of the front office. Responds to inquiries from residents, staff and the public in a polite and courteous manner. Provides administrative support to the General Manager and various department managers. Maintains resident files, processes resident move in/out documentation and maintains the resident billing system. Maintains BRIT transactions and petty cash fund. Manages all resident and company information in a confidential manner and in accordance with the freedom of information and protection of privacy act.

**Qualifications Required**:

- Proficient with MS Office programs (word, excel & outlook)
- A high level of skill and accuracy with data entry functions and reconciliation
- Demonstrates a commitment to providing the highest quality of customer service and hospitality
- Strong and adept communication and multi-tasking skills, and the ability to maintain confidentiality as required
- Self-motivated team player with excellent judgment and interpersonal skills with co-workers, seniors, and the general public
- Ability to effectively interact with various individuals involved in providing holistic care in a flexible resident focused environment
- Friendly and professional demeanour in person or over the telephone
- Demonstrated ability to organize and prioritize tasks while meeting deadlines
- Flexibility and adaptability to change while dealing with constant interruptions
- Ability to work independently but understands the team aspect of shift exchange, communication, and 24/7 operations
- Sound judgment, the ability to remain calm and act quickly in an emergency situation
- Emergency Level I First Aid & CPR
- WHMIS

**Emergency Response Duties**:
Follows established policies and protocols to provide initial emergency response in the event of a power outage, earthquake, fire, silent fire drill or resident emergency. Assess situation, provides assistance where appropriate, and contacts medical personnel/911 when required.

Note: A criminal record check is required pursuant to the Criminal Records Review Act for working with vulnerable adults. Current TB test also required, as well as proof of Covid-19 vaccination(s).
- **What our staff are saying about working with Berwick Retirement Communities**:_
- I love working at Berwick. Each day presents different opportunities to challenge ourselves. I get to work closely with staff and residents to ensure that the programs we offer are the highest quality and most up to date. We have such a great team that supports each one other and inspires me to do my best_.
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- **_Jacqueline, Active Living Manager, Berwick on the Park since 2017._
- It has been my pleasure to work at Berwick these past years as a Resident Care Aide. I have enjoyed sharing many touching moments with residents and staff; they are all like family to me._
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- **_Heather, Enhanced Living Services, Berwick House since 2008._
- Working at Berwick has been a very meaningful and rewarding experience. Being able to connect with the residents and the staff in many different aspects makes each day special. The teams all work well together and complement one another to make your day feel very successful._
- Melissa, Operations Support Manager Berwick on the Lake since 2021._
- I love working with the Marquise and Berwick team. Together we are a family who demonstrates pride, dedication, loyalty within our team. It is so easy to come to work when you absolutely love your job. It is a pleasure to watch my team grow with our residents as it brings them so much joy to lis