Program Supervisor

**Program Supervisor**
**Annis Residence/Butchart House**
**Regular Full Time (35 hours weekly) | Grid 18 ($35.73- $37.28/hour) | Reports to: CHHC Manager, Jodi Higgs**

**Opportunity**

The Annis Residence Supervisor is a member of our leadership team that operates out of the Chilliwack Health and Housing Centre. Butchart House is a 5-bedroom permanent congregate housing arrangement that is unstaffed, but also supported by the Annis team. The primary role is to provide leadership and supervision to the Annis/Butchart housing staff team, to develop and implement creative programming within a residential setting, perform administrative functions such as scheduling and rent payments, and provide support and engagement with participants. The Supervisor will bring connection and advocacy to promote stability and wellbeing in participants’ housing sustenance. This position requires an understanding of the impacts of poverty, trauma, substance use, housing and mental health. This position also requires expertise in community engagement, active participation in Chilliwack housing tables, and working collaboratively with funders and stakeholders. A strong ability to use initiative and to function independently is also required. A good work ethic and high level of commitment to this leadership role is important.

The Annis Residence provides 2-year transitional housing and support to 22 residents who have been unhoused in Chilliwack for more than 6 months and may have mental health, physical health, and past and/or present substance use issues. The Supervisor will oversee the Annis Residence team, whose primary role is to provide support on individual participant goals, and to ultimately assist residents in a healthy transition to long-term, permanent and stable housing.

**Hours must be flexible to accommodate the needs of a 24-hour/day, 7 days/week program, where support is sometimes required outside of the typical work day hours.**

**Responsibilities**
- Coordinates and oversees Annis Residence (22 participants) and Butchart House (5 participants), and provides overall support to the Annis Housing staff team
- Performs program administrative tasks as delegated by the Manager including hiring, performance appraisals, timesheets, staff scheduling, running team meetings, quarterly stats reporting, etc.
- Offers both insight and practical goal-focused counselling strategies while maintaining a safe and respectful environment for participants
- Ensures the program and Annis staff are meeting policy and accreditation requirements, including oversight of our case management system, case noting, safety planning
- Helps to support the organization’s Facilities department with the upkeep of the physical site, including suite inspections, inventory and preparation of suites after move-outs, smoke alarms and sprinkler systems, and overall compliance with Occupational Health and Safety and agency standards
- Develop and implement creative outings and activities, including group workshop sessions that are relevant to participant needs
- Assists in being a larger part of a supportive and positive Leadership team for the Chilliwack Health and Housing Centre site, working alongside the Director, Manager and other Supervisors
- Maintains the health and safety of self, participants and community as a priority, and manages problematic behaviour and emergency situations according to agency policy and practice

**Qualifications**
- Bachelors’ Degree in Social Work or other related fields, plus direct and relevant experience. Substance Use or Mental Health training. A combination of experience and education is considered.
- At least 3 years of leadership/supervisory experience
- Experience supporting the vulnerable adult population with housing; accessing services within a biopsychosocialspiritual framework
- Knowledge of possible barriers to support, including brain-based cognitive diagnoses of FASD, ADHD etc., addictions theory, Theory of Change, Motivational Interviewing, Trauma-Informed practice, the effects of abuse and trauma, suicide intervention
- Strong knowledge of local Indigenous culture, cultural safety, the impacts of colonization and effects of intergenerational trauma on First Nations
- Criminal record check including the vulnerable sector
- Class 5 Driver’s License, use of own vehicle, drivers’ abstract
- Standard First Aid and NVCI or MANDT

**Skills and Abilities**
- Calm and clear communication style
- Strong collaborative skills
- Well-organized with ability to prioritize and multi-task

**Who We Are**:
Pacific Community Resources Society (PCRS) is a large not-for-profit agency that serves some of the most vulnerable people in our communities from Vancouver to Hope. We work with youth and vulnerable adults in the areas of education, employment, housing, substance use and mental health, and youth and family support services. We are CARF Accredited and a Certified Living Wage Employer.

We are grateful to operate on