Client Partner, Disability Management Specialized

Salary range: The salary range for this position is CAD $44.14 - $63.45 / hour Why Fraser Health?:
Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others?

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of nearly 45,000 medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

All new hires to Fraser Health must have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Come work with dedicated health care providers who are enthusiastic and committed to provide quality healthcare to our clients/patients/residents. We invite you to find out why more than 95% of new employees recommend Fraser Health as an excellent place to work. Work hard and have fun while you do it.

Curious to learn what it’s like to work here? Like us on
**LinkedIn** (fraserhealthcareers) for first-hand employee insights.

Detailed Overview:
**Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families**:
**Responsibilities**:

- Provides leadership and direction to Fraser Health frontline leadership and HR Consulting Services by conducting the medical case management of complex disability cases involving physical, mental and/or medical disabilities by acting as a clinical resource in the review and interpretation of medical information from physicians and other service providers to confirm validity of sick leave claims and facilitate employee recovery from illness and injury.
- Develops appropriate medical questionnaires for treatment providers regarding identified disability, in accordance with EDMP medical case management procedures; facilitates the development, implementation, evaluation and revision of complex return to work programs at FH including Work Accommodation agreements with third parties such as WorksafeBC and Canada Life to ensure effective and efficient return of staff to productive and meaningful employment.
- Provides consultation and advice into the standardization of DM processes and protocols at FH to enhance the supportive services provided to staff and managers; creates new DM protocols for implementation and use; evaluates protocols and implements revisions as needed to meet key performance indicators and evidence-based best practice.
- Investigates related disability management issues, complaints and researches appropriate jurisprudence and industry practices; develops, recommends and implements contract interpretations, policies, procedures and programs to facilitate the Work Accommodation process consistent with research findings, best practice and related arbitral jurisprudence.
- Negotiates with external stakeholders such as union representatives and/or external 3rd party agencies to facilitate the return to work of the employee, work accommodation and/or discussions regarding other available disability management options such as early retirement from the organization; work with staff at FH in other Employee Experience areas to complete the consultation, develop recommendations and/or options for the employee and implements action plan for the employee, as required.
- Provides consultation to assigned programs regarding available disability management services, the dispute resolution process and the management of duty to accommodate process; prepares and strategizes Employer’s position for meetings with the employee, Union and/or third party provider; works with legal counsel and represents the Employer on identified cases proceeding to a third party and/or other quasi-judicial tribunal.
- Works collaboratively and facilitates partnerships with key internal departments within FH on integrated services to minimize the impact of disability management on the system; provides direction and/or guidance by managing stakeholder claim/case disputes and/or negotiating complex issues with internal and external stakeholders related to disability case management or the work accommodation process to resolve matters.
- Identifies training needs related to medical case management, complex disability case management and the work accommodation process; develops and/or provides education materials to enhance knowledge of various physical/mental/medical conditions, associated limitations/restrictions, anticipated RTW barriers to overcome and current evidenc