Telephone Sales Representative

1 week ago


Toronto, Canada Mednow Full time

Mednow is a people-first health tech start-up making waves in the Pharmacy space. Think of us as Canada’s neighbourhood pharmacy, built by pharmacists and operating online. We over-deliver in every way, from holistic personal care to free, often same day delivery of people’s vital medications and other pharmacy needs. We’re on a mission to get people the care they deserve. Here's how you can help...

*
We are looking for a Telephone Sales Representative.*

**We can rely on you to**:

- Help inbound and outbound patients in a courteous, timely, and professional manner, making sure they always feel heard
- Listen to patients, understand their needs, and resolve any barriers they're facing by either addressing them yourself or redirecting them to the right place
- Utilize systems and technology to accurately document and process patient interactions in the appropriate systems
- Follow all required scripts, policies, and procedures to deliver customer service the Mednow way
**What you bring to the table**:

- You’re passionate and **understand life at a fast-growing company**:

- You’re accustomed to being a small department and wearing **multiple hats**:

- You have never encountered a **problem** you couldn’t **solve**:

- You have next level **attention to detail** and are not afraid to take **initiative and be proactive**
*
Basically, you’re excited to **support a team and make an impact**.

**Your must haves**:

- Experience in customer service, technical support, inside sales, back-office, chat, and/or administrative support
- Excellent organizational, written, and oral communication skills
- Customer service oriented (empathetic, responsive, patient, and considerate)
- Tech savvy, meaning you can comfortably navigate between Google Suite, Excel, a CRM, and any other software that gets thrown your way
**You'll get bonus points for**:

- Experience in health tech
**What it's like working at Mednow**:

- Our approach is people-first always. You’ll work with an inspiring and diverse team who are excited to come to work every day and passionate about what we do and the patients we serve
- As a growing company we strive to always communicate responsibly; do what's right, not what's easy; and innovate with purpose
- You'll have the opportunity to be a key part of an exciting time with lots of opportunities for personal and professional growth
At Mednow, we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you meet the minimum requirements and your experience is close to what you see listed here, please still consider applying.*
Applied? Here’s what’s next*


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