Temporary Analyst

**NOTICE OF TEMPORARY M.A.S.S. VACANCY**

Position: Analyst - Server & Application Support

Salary Range: Band 5: $ 42.52 - $ 50.71 per hour + 4% vacation pay

Location: Information Services, J. W. Singleton Education Centre

Work Schedule: 35 hours/week, 12 months/year

Effective Date: As Soon As Possible to August 31, 2026

Position Summary:
The HDSB recently introduced a. In accordance with this Administrative Procedure and with the approval of the immediate supervisor, employees who work at HDSB administrative sites may work from home for up to 50% of their regularly scheduled hours. The HDSB offers funding for professional development in accordance with the Terms and Conditions of Employment for management and administration support staff.

Key Responsibilities:

- Install, monitor and maintain Board server environments (Central/Corporate, School Servers, Physical and Cloud) on-prem and cloud based infrastructure based on board standards

- Responsible for server and software asset life cycle management, ensuring recommendations are brought forward to management outlining projected costs, resources and projects to maintain hardware and software to reduce vulnerability and risk to the Board

- Training other Information Services team members in trouble investigation and use of tools

- Responding to security alerts and resolving issues

- Facilitate upgrades and remediate security and enhancements with Functional Leads and Vendors

- Manage device access & security setting through the Google Admin Console and Microsoft Group Policy configuration

- Investigate potential security vulnerabilities, breaches, alerts, user reported events and other cybersecurity incidents

- Proactively identify, research and mitigate system vulnerabilities to user accounts, sensitive board data and Enterprise systems

- Responsible for administering the Google Admin Console and Microsoft Entra ID /AD environments

- Monitor and resolve security issues, implementing mitigations and inform on long term solutions/direction to resolve ongoing

- Perform security and access investigations as directed by management

- Coordinate with affected users, management and Privacy & Records Manager to facilitate evidence gathering & reporting.

- Contact end users directly, share information, offer advice and guidance, address questions and concerns

- Ensure security response documentation is updated regularly to reflect new threats, actions to be taken

- Participates on and leads Incident Response teams and maintains documentation to support successful closure and follow up to issues. Contributes to identification of mitigations and strategies to be implemented to reduce future risk

- Evaluate hardware and software upgrades to enhance and replace end of life technologies at sites and make recommendations to management

- Implement solutions to ensure proper operation and functionality in a timely manner

- Continued personal improvement through formal education and courses

- Keeps up with current technologies through self-education and vendor focused training on software and hardware

- Research potential up and coming security threats and formulate possible solutions to present to Management

- Collaborate with other departments to ensure a thorough understanding of all board systems and infrastructure

- Participates in and leads cross departmental teams to investigate issues to successful resolution

- Collaborates with departments to identify training needs and creates customized training sessions

- Meet with departments to complete business analysis of workflows and business needs and develop optimization and efficient process to support board operations (ex., Information Services service request system, Google environment)

- Communicates effectively with peers, department and sites to ensure clear understanding of issues and resolutions

- Provides high level messaging to first and second level support regarding system wide issues and alerts

- Diffuses conflict with users experiencing technology challenges

- Acts as an escalation point for other Information Services teams to de-escalate situations and work to successfully resolve concern/issue

Qualifications Required:

- College degree in related Information Technology field.

- 4 years relevant experience and 2 years experience in a security/cybersecurity related position

- Cybersecurity and or Vulnerability certification from one of the following organizations: ISECOM, ISC2 CC (Certified in Cybersecurity), CISA, MITRE or equivalent

- Microsoft Azure Fundamentals Certification or equivalent

- Google WorkSpace Level 2

- Network Designation or Certification in an industry recognised program (ex., Network+)

Preferred Qualifications:

- College degree in Computer Systems, Networking and Server Engineering

- 7 years relevant experience and 2 years experience in a security/cybersecurity related position

- ISC2 -SSCP, CCSP, Professional Security Analyst

- Microsoft Azure