Call Center Operator
1 day ago
**Job Overview**:
Join Greenspirit Strategies Ltd, a top-tier communications consulting firm known for delivering exceptional client solutions. As a Call Center Operator, you’ll be the voice of our company, handling inbound and outbound calls with professionalism and efficiency.
**Responsibilities**:
Customer Interaction:
- Answer inbound calls promptly and professionally, addressing client questions and concerns.
- Make outbound calls for follow-ups, surveys, or information gathering.
- Provide accurate information about our services and direct calls to the appropriate departments.
Problem Resolution:
- Listen actively to client needs and offer timely, effective solutions.
- Escalate complex issues to the relevant teams while ensuring client satisfaction.
Administrative Support:
- Maintain detailed call logs and update customer records in our database.
- Assist with scheduling appointments or relaying messages as needed.
**Qualifications**:
- High school diploma or equivalent.
- Basic computer skills.
- Problem solving and initiative.
- Excellent verbal communication and customer service skills.
- Ability to multitask and work in a fast-paced environment.
Join our team as a Call Center Operator and be part of a dynamic work environment that offers opportunities for growth and development.
**Job Types**: Full-time, Part-time
Pay: $22.21-$26.14 per hour
Expected hours: 20 per week
Additional pay:
- Bonus pay
- Commission pay
- Overtime pay
- Tips
**Benefits**:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
Work Location: In person
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