Gate Service Technician

GateWorks is hiring for our next great career-oriented Service Technician. GateWorks is a Calgary area business that specializes in the design, installation, and full service of automated gate systems and access control solutions throughout Alberta.

Our team members receive competitive wages, health and dental benefits, a company vehicle, and an option to participate in an employee savings program. If you are looking for a new challenge and a way to show your skills - this is where you want to be.
- Excellent customer first service skills and interpersonal skills to build and maintain strong customer relations.
- High level of mechanical aptitude capable of performing detailed work and problem solving.
- Proven field service experience and/or willingness to learn.
- English literacy both written and verbal, basic computer skills (MS word & excel).
- Working knowledge of the use of simple hand tools, power tools and complicated specialty tools (training will be provided for specialty tools).
- Integration of access devices with PC / server based software
- Safety compliant with a valid driver’s license and clean driver's abstract. You will be required to successfully pass the Calgary Police Services Contractor Background Check.
- Ability to work independently or in a team environment.
- Be willing to work out of town on occasion.

**The following would be considered an asset and would be prioritized for hiring**:

- Prior training in WSIB, WHIMS and other safety programs.
- Overhead door/ gate experience
- Access controls experience
- Aerial platform certificate
- Enrolled in CDI (Canadian door institute)
- Fall arrest certificate
- Able to work on extension ladders

Key Responsibilities:

- Responding to customer service calls and performing routine and preventative maintenance; after-sales service; or installations as required.
- Test, review, diagnose, and troubleshoot installed systems using product manuals, manufacturer’s help desk and technical support, and company resources.
- Inspecting equipment and related components to ensure safe operation.
- Make recommendations to customers on the purchase of services or spare parts.
- Preparing and providing timely field reports as required by customers or management using FastField reports.
- Ensuring efficient allocation of time making use of phone/GPS service to ensure travel between service calls is managed effectively.
- Maintaining current vehicle inventory, cleanliness and maintenance of Company service vehicles.
- Travel to remote areas as required from time to time.
- Participate in on-call rotation.
- Ability to complete manual tasks such as: bending, reaching, standing, lifting or carrying up to 75 lb.
- Comply with all company policies and procedures.
- Motivated to learn, grow, show initiative and take on increasing responsibility.
- Maintain a professional appearance at all times when working with customers and colleagues.
- Participate in training opportunities as requested by management.
- Flexible and adaptable. Demonstrate the capability to be able to multi-task and accommodate a variety of assignments at various locations on a day-to-day basis.

This is an exciting full-time career position. This role is perfect for you if:

- If you are looking to push and challenge yourself.
- Enjoy meeting new people and delighting them with your customer service.
- You would rather be a team member instead of an employee.
- You are oriented towards professional growth.
- You look forward to an opportunity to try new technology.

Work Remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: $22.00-$25.00 per hour

**Benefits**:

- Casual dress
- Company car
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- On call

Supplemental pay types:

- Bonus pay
- Overtime pay

COVID-19 considerations:
To keep our technicians as safe as possible in these unprecedented times, we have ensured all techs have an adequate supply of facemasks, sanitizer, and gloves. Technicians have staggered times to pick up parts when needed, to allow for social distancing.

**Experience**:

- gate maintenance: 1 year (preferred)
- access controls: 1 year (preferred)

Work Location: In person