Member Services Rep

1 week ago

Woodbridge, Canada Crunch Fitness Canada Full time

**Benefits**:

- Bonus based on performance
- Company parties
- Employee discounts
- Opportunity for advancement
- Training & development

**HERE WE GROW AGAIN**

Come join us and become part of the greatest growth story to ever be told in the fitness industry.

Crunch is a gym that believes in making serious fitness fun by fusing fitness and entertainment while pioneering a philosophy of No Limits. Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job. It’s an opportunity to inspire others to reach their fitness goals. Our No Limit philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

**Position Overview**:
Join our dynamic team as a Member Services Representative and be a key contributor to creating a warm, inviting atmosphere that enriches the lives of our team members and community. If you're passionate about fitness, excited about delivering exceptional customer service, and driven by a shared purpose, we want you on board.

**Responsibilities**:

- Proactively attract new business through member referrals, corporate lead generation, territory outreach, and telephone inquiries, ensuring consistent follow-up on sales leads.
- Exceed personal sales goals by leveraging effective sales techniques and strategies.
- Demonstrate unwavering integrity and adherence to company core values in all interactions.
- Provide excellent customer service while managing members' accounts and booking Crunch One Kick Offs.
- Foster a welcoming environment for co-workers, members, and guests at all times.
- Demonstrate enthusiasm, passion, friendliness, and ambition in all interactions.
- Handle phone calls with courtesy and professionalism, making outbound calls for trial passes and other leads.
- Maintain a clean facility and promptly address member requests and issues.
- Greets all members and guests with a smile and enthusiasm, ensuring consistent member engagement.
- Effectively communicate special events, club services, programs, and schedules to members and guests.
- Serve as an expert on all aspects of club facilities, services, and operational hours.

**Required Skills & Experience**:

- Minimum of 1 year of experience in a service-oriented position, preferably in a similar industry.
- Effective communication skills, both written and verbal.
- Strong customer service orientation with a commitment to exceeding expectations.
- CPR/AED certification required (can be obtained within 30 days of hire).

**Physical Requirements**:

- Ability to lift or move up to 50 lbs.
- Prolonged standing and walking required for daily duties.

**Our Core Values**
- Communication is Key - Clarity and transparency with our processes and expectations
- Leaders Grow Leaders - We empower, develop, and support each other through shared commitment
- All In, All The Time - We give 100% without hesitation
- Challenge Transforms Growth - We embrace our challenges as an opportunity to learn and grow
- Teamwork and Community - our team plays a vital role in our success and are valuable contributors to the community

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