Desktop Administrator Ii, IT Infrastructure

Why Ryan?- Hybrid and Remote Work Options- Award-Winning Culture- Generous Personal Time Off (PTO) Benefits- 14 Weeks of Parental Leave Top-Up (Adoption Included)- Monthly Gym Membership OR Gym Equipment Reimbursement- Health and Dental Benefit Eligibility Effective Day One- RRSP with Employer Match- Tuition Reimbursement After One Year of Service

Job Profile Summary

The Desktop Administrator II (“Desktop Administrator”) maintains and manages distributed desktop and laptop systems and software, including, but not limited to, installation, configuration, preventive maintenance, operation, and problem-resolution activities.

Duties and responsibilities, as they align to Ryan’s Key Results

People:

- Create a positive team experience
- Assists in the installation, maintenance, and general support of systems
- Assists users with questions or problems
- Assists with system backups and recovery, and installation of new software
- Trains employees; identifies, analyzes, and repairs product failures; and orders and replaces parts as needed.

Client:

- Proactive work status update US / India liaison
- Determines and recommends which products or services best fit the customers' needs
- Administers Microsoft® Exchange mailboxes and users in active directory
- Administers Active Directory and DNS, including troubleshooting as needed
- Administers print subsystems, electronic software, and patch distribution
- Administers PC auditing function.

Value:

- Installs, troubleshoots, and maintains products and equipment
- Conducts testing and assists in general lab work
- Diagnoses and repairs desktop and laptop hard drives, monitors, and printers at end-user work stations
- Assists system administrators with complex technical tasks, including debugging and supporting hardware modules and systems
- Coordinates, moves, and reconnects computer equipment
- Maintains hardware inventory, spare-parts log, and work log
- Completes installation and swap-out of server hardware, including server, disks, and communication gear
- Documents and maintains system configurations for disaster recovery
- Maintains desktop computers, laptop computers, and computer printers with current BIOS/firmware
- Maintains desktop operating systems with current security patches
- Ensures desktop software license compliance
- Maintains current versions of Firm software on end-user systems
- Contributes to efficiency improvements by process automation
- Assists with other projects as needed.

Education and Experience:
High-school diploma or general equivalency diploma (GED) with two to four years related desktop administration experience.

Computer Skills:
To perform this job successfully, an individual must have basic knowledge of Microsoft® Word and Access and intermediate knowledge of Microsoft® Excel, Outlook, Internet navigation and research, systems administration tools, and scripting and automation tools.

Certificates and Licenses:
Valid driver's license required. User Operating Systems, Microsoft® Exchange, and Active Directory certifications preferred.

Supervisory Responsibilities:
This position has no supervisory responsibilities.
- Equal Opportunity Employer: disability/veteran_

Pourquoi se joindre à l’équipe Ryan?
- Options de travail hybride et à distance
- Culture primée
- Allocation de vacances généreuse
- 14 semaines de congé parental supplémentaires (adoption incluse)
- Abonnement mensuel à une salle de sport OU remboursement de l'équipement de gym
- Admissibilité aux prestations de soins de santé et de soins dentaires dès le premier jour
- REER avec contrepartie de l'employeur
- Remboursement des frais de scolarité après un an de service

Résumé du profil du poste

L'administrateur de bureau II (« administrateur de bureau ») assure la maintenance et la gestion des systèmes et logiciels distribués pour ordinateurs de bureau et portables, y compris, mais sans s'y limiter, les activités d'installation, de configuration, de maintenance préventive, d'exploitation et de résolution des problèmes.

Les personnes:

- Créer une expérience positive au sein de l'équipe
- Participer à l'installation, à la maintenance et à l'assistance générale des systèmes.
- Assister les utilisateurs en cas de questions ou de problèmes
- Aide à la sauvegarde et à la récupération des systèmes et à l'installation de nouveaux logiciels.
- Former les employés ; identifier, analyser et réparer les défaillances des produits ; commander et remplacer les pièces si nécessaire.

Client:

- Mise à jour proactive de l'état d'avancement des travaux Liaison avec les États-Unis et l'Inde
- Détermine et recommande les produits ou services les mieux adaptés aux besoins des clients.
- Administrer les boîtes aux lettres et les utilisateurs de Microsoft® Exchange dans l'annuaire actif.
- gère Active Directory et DNS, y compris le dépannage si nécessaire
- gère les sous-systèmes d'impression, les logiciels électroniques et la distribution des correctifs
- gère la fonction d'aud