Dispatcher, Calgary Ab

2 weeks ago

Calgary, Canada Hobart Canada Full time

**Service Dispatcher**

**Company information**

Hobart is the leading supplier of equipment, systems and service in the food industry. Hobart offers the broadest line of equipment including cooking, food preparation, refrigeration, bakery systems, warewashing and waste systems, and weighing, wrapping and labeling systems. Headquartered in Toronto, Ontario with branch offices in Halifax, Nova Scotia, Montreal, Québec, Toronto, Ontario, Edmonton, Alberta, and Vancouver, British Columbia. The company employs more than 240 people. Included in this number are over 125 service technicians providing nationwide service, effectively making Hobart Canada the industry’s largest service organization for Food Equipment.

Reporting to the Process and Compliance Manager - This position is located in Calgary, Alberta will be responsible for Coordinating the service calls primarily for Technicians in Alberta and administer related paperwork; as well as back up for BC and other Prairie Provinces when required.

**Required Skills/Abilities**
- Excellent verbal, written and interpersonal communication skills
- Excellent customer service skills required
- Ability to prioritize responsibilities, consistently meet deadlines and possess strong organizational skills
- Knowledge of geographical area dispatching for
- Ability to work independently and as a member of a team
- Bilingual with French is an asset

**Job Responsibilities Include (but are not limited to)**:

- Answer all incoming telephone service requests and record all pertinent information
- Dispatch calls using the information gathered to supply information needed by technician
- Determine priorities to be assigned to service calls/80’s customer
- Follow up with technicians/portals with regards to the status of their jobs for timely completion
- Confirm if parts have been received so that the job can be scheduled
- Confirm special instructions for job such as overtime, two-man job or specialty tools) required
- Answer customer inquiries regarding their invoices, technician’s arrival etc.
- Determine which technician is the closest and most experienced for the job
- Prepare daily and weekly summary for technicians payroll
- Record approved technician vacations on timesheets (maintain tech plan)
- Determine priorities to be assigned to service calls
- Open all service calls coming from the portals
- Provide assistance with clerical duties as required
- Dispatch support during vacation - for BC branch and other Prairie Provinces when required.
- Comply with Health and Safety policies and procedures
- Work with all departments to respond to customer requests.
- Work as a team with the Regional Manager and the technicians assigned to your dispatch area.

**Requirements**:

- College diploma/ degree or equivalent experience required
- 2-4 years experience with dispatching

**What we offer**:

- Competitive Pay
- Competitive Group Insurance Benefit Plans
- Company Pension Plan/ with Company Match
- No Weekends
- No rotating shifts

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Extended health care
- RRSP match

Schedule:

- Day shift

**Experience**:

- dispatching/ office admin: 1 year (preferred)

**Language**:

- French (preferred)

Work Location: Hybrid remote in Calgary, AB T2E 3Z6

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