Case Manager

**About the Job**:
Reporting to the Manager of the Edith Mac Men’s Emergency Shelter, the case worker is responsible for supporting individuals with mental health needs. They will provide resources, information, and coordination of services, to create and monitor client's progress for treatment plans and recovery support.

**General Management Duties and Responsibilities**:

- General responsibilities including shelter welcome packages and welcome files
- Providing support to clients whom are facing challenges including Poverty, homelessness
- Have intentional housing conversations with those in the shelter during the first two weeks
- Provide passive housing search materials to those that have been in the shelter two weeks or less
- Create Individualized Housing Plans with those that have exceeded two weeks in shelter and are receiving more staff attention to operationalize their housing plan
- Circulate throughout the facility and engage with any of those that have stayed in the shelter, using motivational interviewing and opportunities to engage in housing focused conversations
- Rapid Re-Housing or Permanent Supportive Housing program
- These staff play a critical role in connecting longer-term shelter guests to Coordinated Entry
- These staff also play a critical role in getting those shelter guests that are eligible for Rapid ReHousing or Permanent Supportive Housing ‘document ready’ so that they are imminently house-able should a vacancy become available in a housing program in the community
- Other assessments as required (i.e. mental health status exams, wellness checks, etc.)
- Provide specialized case management and community outreach
- Assess and refer clients to other service providers as appropriate (substance abuse and medical care treatment)
- Participate in case conferences with community partners
- Provide individual and group life skills training
- Assist enrollment in educational courses, interview preparation, and job searches
- Understand and be able to integrate a philosophy of client-centered care into daily responsibilities
- Demonstrate a strong commitment to quality care and service delivery based on SHIP’s Mission and Values
- Ensure appropriate records are kept and ensure that statistical information is maintained as per agency standards
- Adhere to the agency Health & Safety Program and the Client Safety Framework in the promotion of client safety
- Perform additional duties as required/delegated by Management

**Qualifications**:

- Post-secondary education in Social Work, Social Services, Health Services, or equivalent
- 2-3 years’ experience providing support to the homeless population
- Understanding of the Housing First philosophy
- Understanding of homelessness and at risk of homelessness
- Excellent time management, prioritization abilities, and communication
- Strong working knowledge of Microsoft software (e.g. Excel, Word, etc.) and InSITE
- Working knowledge of SDAT and HIFIS
- Working knowledge of HTI is an asset
- Must have a valid Ontario’s Class “G” Driver’s License, and a vehicle with adequate insurance coverage
- Valid Certification in First Aid & CPR
- Training in ASIST and CPI

**Reporting Function**:
The Case worker will report to the Manager of the Edith Mac Men’s Emergency Shelter. They will work with both internal and external clients and will interact with all levels within the organization.

**Working Conditions and Physical Requirements**:

- Monday - Friday 11:30 am - 7:30 pm with the ability to work excess/overtime hours where required
- Able to sit for prolonged periods of time
- Able to answer and communicate telephone calls and general computer use
- Able to lift up to 20lbs (product, documents, etc.)
- Vehicle travel to sites for visits/walk-throughs
- Able to lift up to 20lbs (product, documents, etc.)
- Travel by vehicle to community sites for client support as required

**SHIP Values**:

- Compassion, Hope, Inclusive, Respect, Professional

**About Us**

Services and Housing In the Province (**SHIP**) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of Waterloo and surrounding areas.

Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire. We value compassion, hope, inclusiveness, respect, and professionalism.

Our organization has supported the region for over 35 years and employs over 300 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients, and families.

**Accessibility**

SHIP commits to ensuring that our organization is an equitable, diverse, and inclusive workplace that reflects our values as an organizati