Operations Manager

**Job Title**: Operations Manager
**Status**: Full Time, permanent (The role will require flexibility in shift times, as interaction with night cleaning crew will also be required.

**Location**: Calgary or Edmonton, AB and Surrounding Areas

**Salary**: $60,000 to $70,000 based on experience

**Company Overview**:
Alpine has grown to become one of Canada’s leading janitorial and building maintenance service providers to over 2000 distinct facilities across Canada. Our commitment to excellence and passion to serve sets us apart. With a history spanning over 40 years, Alpine has been at the forefront of various innovative industry approaches and concepts. Alpine’s brand of “Reflecting Excellence” distinguishes it from others. We aspire to always be the best, by delivering on our promises, exceeding our clients and employee’s expectations.

**Job Overview**:
The Operations Manager oversees multiple sites, a portfolio, or a territory, and manages employees or subcontractors directly or indirectly. The Operations Manager is the face of the company and the first point of contact for all clients regarding operations, escalations, and work orders. The prime focus of the Operations Manager is to ensure that Alpine meets its contractual obligations in line with service and budget parameters, and to look proactively for ways to increase performance.

**Key Responsibilities**:

- Subcontractor Management
- Participates in the hiring, training, and supervision of subcontractors and their activities
- Ensures that subcontractors are compliant with requirements such as security clearances, GST, business licensing, WCB, liability insurance, etc
- Ensures that Alpine standards are adhered to through subcontractor work
- Conducts periodic audits or site inspections to ensure that work is completed as required
- Client Relations Management
- Liaises with clients to ensure that performance standards are met and complaints are addressed
- Participates in same-site growth (additional services, additional square footage, additional fees)
- Contributes to new growth initiatives, including bids
- Expense Management
- Oversees or coordinates equipment repairs
- Ensures subcontractor hours are in line with budget

**Working Conditions**:
The Operational Manager will require flexibility in shift times, as interaction with night cleaning crew will also be required. Must be fully vaccinated and be able to obtain CPIC clearance. Frequent travel within a geographic region is required. Must have valid driver’s license with clean driving abstract.

**Preferred Qualifications**:

- Management experience in a fast paced environment dealing with a very diverse work force
- Excellent client relationship skills
- Proficiency in using Microsoft Word, Excel, and other programs to produce reports and trends and results for the account
- Excellent communications and change management skills
- Ability to create programs and tasks to further the offering to the client, as well as the organizational skills to execute such programs
- Ability to travel on an active schedule as well being available for any immediate issues that may arise
- Janitorial experience in the grocery industry (stripping, waxing, scheduling etc.)
- Professional approach to the client and the diverse work force in the industry
- Ability to raise concerns with the client on a professional level as well to foresee potential issues that may arise based on conditions and unforeseen events
- Confidence to speak up and push back diplomatically and respectfully
- Ability to grow sales by identifying adjacent or growth opportunities
- Strong emotional intelligence

**We offer**:

- Opportunities for career progression
- Leadership development program (Alpine Academy)
- A competitive salary & benefits program
- Vehicle allowance