Automotive Service Advisor

7 days ago

Cambridge, Canada Fix Auto Cambridge Full time

**Reports to**:Shop Manager

**Duties & Responsibilities**:

- Communicate with Customers
- Greeting customers and answering phones in a prompt, courteous and businesslike manner
- Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
- Keep customers informed of job status so as to include them in the process
- Provide accurate and timely quotes.
- Quote pricing for services
- Upload estimates within compliance guidelines for Insurance partners.
- Schedule customer appointments
- Schedule customers for Quotes
- Schedule customers for Vehicle Repair Drop Off
- Schedule customer for Vehicle Delivery
- Perform the Intake of Vehicles
- Conduct vehicles in-takes by completing walk around, taking pictures and documenting vehicle problems by listening to customers describe them and by asking probing questions; providing recommendations when required.
- Perform the Delivery of Vehicles
- Follow-up with customers when work is completed and arrange for pick up and payment
- Returning vehicle to customers with explanation of service performed
- Provide basic information to callers who have general inquiries.
- Constantly communicates with Technicians/Shop Manager to obtain information on needed vehicle repairs.
- Prepare and update customer files
- Closing out repair orders completed
- Perform clerical and administrative and other duties as assigned.

**Hours of Work**:
8:00 AM to 5:00PM

**Experience**:

- Customer Service: 2 years (required)
- Automotive Service Advisor: 2 years (preferred)

**Qualifications**:

- Must speak clearly on the telephone and convey an image of professionalism
- Must have an enthusiastic and outgoing personality.
- Must be able to convey messages to employees clearly and quickly.
- Ability to work as a part of a TEAM

**Licence**:

- Driver's (Required G) Clean abstract

**Salary**: $18.00-$20.00 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Cambridge, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

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