Supervisor, Student Health and Wellness

**Job Type**:
Employee

**Duration in Months**(for fixed-term jobs):
N/A

**Job Family**:
Student Health and Wellness

**# of Open Positions**:
1

**Faculty/Service - Department**:
Health and Wellness Centre Operations

**Campus**:
Main Campus

**Union Affiliation**:
SSUO

**Date Posted**:
mai 16, 2025

**Applications must be received**BEFORE**:
mai 30, 2025

**Hours per week**:
35

**Salary Grade**:
SSUO Grade 11

**Salary Range**:
$90 987,00 - $114 932,00

About Student Affairs:
There’s nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we’re sure that you’ll enjoy the experience as much as our students do.

The Student Health, Wellness and Support sector at the University of Ottawa is an integral part of a stepped-care approach with a mission provide education, promotion prevention and increase health literacy for optimal student wellness and academic success. Through collaborative efforts, we design and implement innovative programs, initiatives, and resources tailored to address the diverse needs of our student population. From awareness campaigns to personalized health education, we aim to empower students to make informed choices about their health and wellness.

**Position purpose**:
The Operations Supervisor is responsible for providing operational oversight in planning, developing, organizing, monitoring, and delivering services related to Student Health, Wellness and Support. Working closely with faculties, professors and other campus services, this role is responsible for establishing processes and procedures that optimize resources and support collaboration to provide outstanding bilingual support services to students. The Operations Supervisor’s primary goal is oversight over the day to day functioning of their team and operational continuity within their portfolio.

**In this role, your responsibilities will include**:

- ** Operations Management**Implement standardized processes and procedures required to maintain day-to-day operations and continuity of service, including, but not limited to, procedures regarding student registration with service, appointment booking with staff, collaborative processes with faculties and other services, front-end service operations.
- ** Human Resource Management**Hire and supervise staff under their responsibility in accordance with university policies: performance management, resource planning, team goal setting, as well as establishing their development and training plans. Ensure accountability of team members in carrying out their functions to achieve and maintain high standards of quality for work from the service.
- ** Staff Training**Advise, guide, and train staff under their responsibility and ensure they have the necessary training and tools for the effective and efficient performance of their responsibilities, and that processes and activities are tailored to student needs. Ensure coordination, distribution, and review of their work according to equitable task allocation and workload. Develop and implement a training program that meets the needs of staff to ensure optimal quality and efficiency of operations and service to students
- ** Data Collection and Management**Ensure the confidentiality of student records in accordance with university policies and applicable laws. Develop tools and ensure the collection and management of statistical and qualitative data, design and administer surveys, all with a view to improving business processes and optimizing resources for institutional and ministerial reporting purposes.
- ** Evaluation of services and reporting**Prepare reports of various complexities at the request of leadership to assist in planning and decision-making; compile, analyze, and
- summarize requested data. Conduct regular evaluations of the service offering. Develop, refine and implement best practices to understand client expectations and needs. Consult clients and suppliers on a regular basis in order to track and measure service quality, growth and efficiency. Establish internal processes and monitor key performance indicators in order to increase performance.
- ** Collaboration**Participate in various committees and maintain a network with peers to share information useful for improving university policies, procedures, and processes related to their functions, and serve as a voice and advocate for student health, wellness and support.
- ** Management of financial and material resources**Plan for and implement the operational budget. Responsible for identifying efficiencies and cost savings opportunities. Identify needs for advances in technologies or products that would further enhance the service offering to support staff that they supervise as well as the student population.

**What you will bring**:

- Master's degree in Education, Public Health, Social Sciences, or related field or equi