E-commerce Manager

**1.0 **Scope for the position**:
The Digital Channel Manager is a key role that shapes the creation and execution of the strategies driving the eCommerce sales channel. In addition to growing revenue within existing relationships, the Digital Channel Manager will develop new model strategies, create cross-departmental and cross-company synergies and provide actionable insights identifying opportunities to improve business results and conducting the necessary due diligence/analysis to demonstrate viability.

**2.0 **Basic function of the position**:

- Measure results and take action accordingly
- Review and make recommendations on channel growth opportunities through existing and new model relationships
- Explore synergies throughout North American company presence
- Develop integrated strategies with marketing leveraging the uniqueness of eCommerce in a way that complements the brick and mortar channel
- Develop and present category and consumer insights cross-departmentally to assist planning and adaptation
- Develop a long-term department growth strategy
- Supervise and support the eCommerce Specialist in these core areas:

- Account Management and administration with Amazon.ca, Well.ca, VitaMart.ca and others
- Product selection and launch timelines
- Digital content requirements and cross-promotional channels and/or platforms
- Development and sharing of forecast with production

**3.0 **Duties and Responsibilities**:

- With high ethics and servant leadership, support direct team member(s) and colleagues with the resources, tools and support they need to be successful
- Expedite sales growth with key digital partners including Amazon.ca, Well.ca, VitaMart.ca and others
- Develop and present a business proposal on a D2C model
- Explore and develop a business proposal for third party sales platform integration
- Build relationship with eCommerce counterparts throughout the greater company to leverage knowledge and explore growth opportunities/synergies
- Develop category and consumer insight presentations for category management, marketing and product development
- Proactively communicate cross-departmentally the current and future requirements of product, logistics, technology, etc.
- Create and own department budget

**4.0 **Required qualifications, education, experience, training, skills, background, certifications**:

- Bachelor’s degree, or relevant post-secondary education
- Strong desire to succeed, a future oriented thinker and drives change
- 4+ years of experience working in an eCommerce environment with a demonstrated understanding
- Experience in the food or natural health products (NHP) sector nice to have
- Advanced experience in Microsoft Excel and comfortable with reviewing large spreadsheets with data/SKUS
- Access to reliable transportation

**5.0 **Knowledge, Skills and Attributes**
- Demonstrated servant leadership experience, encouraging both performance and development
- Comfortable with ambiguity - a self-starter with an entrepreneurial spirit, one who can plan, prioritize and execute multiple projects at the same time. Adaptable, a true leader and change agent
- Creative thinking, analytical and strong problem-solving skills. Solutions first attitude
- Demonstrated experience utilizing analytics
- Experience analysing digital data to drive decisions (familiarity with tools such as: Google Analytics)
- Excellent written and verbal communication skills
- Excellent interpersonal skills and the ability to deal with all levels of management
- Relationship-building and demonstrated emotional intelligence
- Professional, diplomatic and uses discretion in dealing with colleagues, vendors, managers and stakeholders
- Ability to operate in a fast-paced environment with time sensitive deadlines
- Confident presenter and ability to navigate discussions
- Strong commercial sense and industry knowledge
- Strong sense of future vision and the ability to bring vision to reality
- High sense of ethics and belief in doing the right thing
- A deep interest in the impact of digital and its ability to drive a transformative customer experience

**6.0 **Direct Reports**: 1
- eCommerce Specialist

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Store discount
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Guelph, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What is your salary expectation?

**Experience**:

- Amazon: 2 years (required)