Analyst, Gsr Plan Setup

2 weeks ago

Montréal, Canada Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

The Plan Design team is looking for an energetic, critical and focused team member. If you want to be part of a team that is at the center of group retirement activities, that constantly challenges you, and that provides an opportunity to make an impact on our clients, then this role is for you.

This role consists of processing client level requests ranging from simple non-financial changes to more complex financial changes. In addition to system work, the plan design analyst strives to become a system expert and help the business brainstorm client requests. Finally, the plan design analyst is also responsible for onboarding new business and maintain client contracts, engaging with regulatory bodies when required.

**Responsibilities**
- Executing a diverse range of client requests that require working in our administrative system
- Updating client contacts and filing documents with regulatory bodies as necessary
- Maintain a shared inbox and manage incoming workflow and assignment
- Engage openly and constantly with our partners and within the team
- Strive to continually create efficiency and identify opportunities for change
- Participate in large projects and act as a representative for the team

**Job Requirements**
- High attention to detail and strong sense of ownership
- High level of professionalism and interpersonal verbal and written communication skills
- Ability to handle sensitive information in a confidential and professional manner
- Excellent organization skills, with the ability to prioritize under changing circumstances and consistently produce work that is within standard and of high quality
- Ability to identify workflow, systems and procedural challenges or enhancements and escalate issues appropriately
- Confident, collaborative, team player who works well independently
- Recommending and documenting procedural improvements and best practices to improve operational effectiveness
- Ability to motivate and positively influence others
- Post-secondary school or equivalent work experience
- Bilingual (English/French)

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer

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