Inside Sales/counter Sales Rep

**Position Title **Inside /Counter Sales Representative

**Team **Sales

**Report to **Branch Team Lead

**Direct Reports **N/A

**KEY RELATIONSHIPS**

**Internal**:Procurement & Sales Teams

**External**:Customers, Vendor Partners

**About Fastening House**

**We are looking for a confident Inside / Counter Sales Representative to join our growing team.** Fastening House specializes in providing electrical, mechanical, and general contractors with the products, tools, construction supplies and equipment they need - when they need it. As a proudly Canadian service provider to the construction industry, we are committed to supplying customers in Ontario and throughout Canada, with the construction materials and expert support, they depend on.

**Job Summary**

An **Inside / Counter Sales Representative** is a crucial part of the Fastening House customer service model and are key to the success and revenue growth of the company. Providing customers with a high level of service and support is what differentiates Fastening House from its competitors. Inside sales representatives have a significant impact on customer support and satisfaction, providing customers and prospective customers with information regarding products, services, pricing, and general inquiries. This role Effectively manages and resolves any customer-related issues such as shipment discrepancies or credit issues. Inside Sales Representatives are the key contacts for Fastening House customers on a day-to-day basis.

**Job Duties & Responsibilities**
- Enter customer orders and management fulfillment of customer orders.
- Growing professional relationships with various internal and external stakeholders.
- Ask pertinent questions, provide information customer may need, Solution selling - add-ons to simple inquiries from customers.
- Track orders/Quotes and be proactive with providing customers with information.
- Manage back orders, ensuring customers are kept updated with respect to delivery dates.
- Greeting customers and providing over the counter support when needed
- Offer promotions, cross overs, or better solutions.
- Maintain contact database and develop an understanding of the contacts/influencers within each account.
- Work with Outside Sales Representatives in developing and capturing sales opportunities.
- Liaise with manufacturers for product information/specifications, pricing, and delivery.
- Attain special pricing for volume opportunities, understanding different pricing levels and to best leverage them to win the business.
- Position Fastening House on new accounts without Outside Sales support. Be able to articulate Fastening House’s value proposition.
- Work with the warehouse teams across the organizing to complete orders on time

**Must Have**:

- Hunger and drive to bring forth efficiencies and grow sales volume.
- Ability to work well in a team environment, and on your own.
- Attention to detail and maintain high level of accuracy.
- Excellent time management, and organizational skills
- Passion for personal and professional development
- Ability to work well under pressure and handle multiple priorities
- Positive Communicator and Pro-Active Action Oriented
- Ability to learn quick and acquire new knowledge
- Good Problem Solver
- Performance driven and task-oriented
- Able to build win-win relationships
- Exhibits positive attitude
- Willing to pursue cross training opportunities as they arise
- Team focused and commitment to maintaining positive work culture.

**Skills and Qualifications**
- Minimum 2 years related experience.
- Knowledge of sales best principles and practices.
- Working knowledge of AS400, an asset, not required
- University Education, Bachelor’s Degree, am asset, not required.

**Job Types**: Full-time, Permanent

**Salary**: $42,000.00-$52,000.00 per year

Additional pay:

- Commission pay

Schedule:

- Day shift

Ability to commute/relocate:

- Ottawa, ON: reliably commute or be willing to relocate with an employer-provided relocation package (required)

**Experience**:

- sales: 3 years (preferred)