Shift Lead
2 weeks ago
Position: Shift Lead
Reporting To: AGM
Job Purpose: The Shift Lead is responsible for ensuring that the centre is run according to Speeders’standards. The Team Lead is also responsible for upholding and enforcing Speeders’ policies to ensure a positive and safe working environment for all Team Members.
Duties and Responsibilities:
Cash handling duties including preparation of tills and change fund management
Ensuring that cashier personnel adhere to correct cash handling procedures
Monitor inventory and ensure levels are maintained; submit order requests when required
Ensuring that staff are strictly adhering to company policies and providing outstanding customer service
Customer interaction and auditing the guest experienceMaintaining the highest standard of facility appearance
Performing operational paperwork including reportsContributes to employee communication
Works with the team to ensure that each employee understands the importance of treating guests the Speeders’ way to ensure that guests continue to return, providing an exceptional guest experience
Foster a culture of teamwork, collaboration and inclusion
Assist in all areas as needed
Qualifications and requirements for this position:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Excellent verbal and written communication skills
Superior time management and organizational skills
A positive attitude and ability to leverage creative solutions to get the job done
Ability to deal with problems involving a few concrete variables in standardised situations
Ability to add, subtract and manipulate two digit numbers.
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