Term Learning Technology Technician

**LEARNING TECHNOLOGY TECHNICIAN - WEST TEAM (TERM POSITION)**

**12 MONTH POSITION - 35.00 HOURS/WEEK**

**EFFECTIVE: TBD (WITH THE POSSIBILITY OF EXTENSION WITHOUT COMPETITION)**

**HOURLY RATE OF PAY: $31.43 - $32.06**

**About**the**Limestone**District**School**Board**

The Limestone District School Board (LDSB) is situated on the traditional territories of the Anishinaabe and Haudenosaunee. We acknowledge their enduring presence on this land, as well as the presence of Métis, Inuit, and other First Nations from across Turtle Island. We honour their cultures and celebrate their commitment to this land.

The LDSB is the region's only fully inclusive school board. Limestone schools serve more than 20,500 students in 55 schools and five alternative education centres covering a geographic area of 7,719 square kilometres across the City of Kingston, the Townships of Central Frontenac, North Frontenac, South Frontenac, Addington Highlands, Loyalist, Stone Mills, the Frontenac Islands and the Town of Greater Napanee.

**Position**Overview**

**Summary**of**Duties**&**Responsibilities**
- Alert management to emerging trends in incidents by evaluating documented resolutions and analyze trends.
- Liaise with vendors to find solutions to problems and requests
- Create and run reports and Key Performance Indicators to assess School Learning Technology needs as well as Board Office's technology needs.
- Create and deliver training materials for other ITS staff as well as end-users.
- Accurately document instances of hardware failure, repair, installation, and removal.
- Support development and implementation of new computer projects, new hardware, operating system, learning technologies and software installations.
- Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans.
- Use the ServiceDesk to accurately document and respond to end-user requests, as well as prioritize work to be completed.
- Work with end users to identify and achieve required support service levels.
- Liaise with, and provide support to, end users on device, peripheral and software operation and other issues.
- Install, configure, test, maintain, monitor, and troubleshoot end user devices, networked peripheral devices, and networking hardware products, using remote and on-site methods.
- Where required, install, configure, test, maintain, monitor, and troubleshoot software and operating systems, using remote and on-site methods.
- Perform analysis, diagnosis, and resolution of complex IT problems for a variety of end users, and recommend and implement solutions, including off-site repair as needed.
- Construct, install, and test customized configurations based on various platforms and operating systems.
- Develop and maintain an inventory of all devices, printers, projectors, and other peripheral equipment.
- Monitor and test device performance and provide performance statistics and reports.
- Suggest, install, and test customized configurations based on various platforms and operating systems.
- Assist with the detection and correction of network connectivity issues as required.
- If necessary, liaise with third-party support and equipment vendors.
- Develop Knowledge Items to support end users and technical staff
- Contact end users to collect feedback about quality of resolutions
- Reinforce SLAs to manage end-user expectations.
- Participate in employer-provided training, courses, and other professional learning opportunities as required to develop skills and professional knowledge.
- Demonstrates experience and commitment to EDI (Equity, Diversity, and Inclusion)
- Other related duties as assigned.

**REQUIRED**EDUCATION/QUALIFICATION/EXPERIENCE**
- Minimum two-year Computer Technician College Diploma or equivalent relevant experience
- A+ Certification or Equivalent Accredited Certification
- Network Plus Certification or Equivalent Accredited Certification an asset
- Microsoft Certified Educator Certification or Google Certified Educator an asset
- Valid driver's license and access to a reliable vehicle

**SKILLS**AND**KNOWLEDGE**REQUIRED**
- Hands-on hardware and software troubleshooting experience.
- Extensive experience with one or more of: Windows, Chrome, iOS, Android operating systems.
- Working technical knowledge of current network protocols, operating systems, and standards.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
- Able to conduct research into IT issues and solutions as required.
- Able to operate tools, components, and peripheral accessories.
- Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes.
- Strong documentation skills.

**PERSONAL**ATTRIBUTES**
- Highly self-motivated and directed.
- Ability to absorb new ideas and concepts quickly.
- Excellent analytical and problem-s