Dental Office Manager

4 days ago

North York, Canada JCDC Dental Clinic Full time

We are seeking a Practice Manager with a least three to five years of dental experience who will lead a high-performing team. In this dynamic role you will support the people and culture, as well as operational needs of a fast-paced clinic in order to ensure optimal practice performance with the overall goal of enhancing the patient experience.

What you will be doing - key responsibilities:

- Support with all aspects of practice operations (e.g., scheduling, patient correspondence, third party services, etc.)
- Manage team member timesheet tracking and ensure team members are paid properly
- Experience of paradigm is an asset
- Attract, develop, retain, and offboard team members
- Ensure teams remain up to date on new techniques and trends in their profession
- Ensure exceptional patient care and promptly resolving patient inquiries as they arise
- Support practice performance and partner with our doctors and functional support teams to help identify opportunities that deliver optimal performance and operational excellence
- Maintain effective communication with the doctors and employees to foster an inclusive and team-based environment
- Ensure compliance with all health standards in line with regulatory bodies and internal policies
- Support with marketing initiatives to increase new patient growth
- Perform financial tasks, such as entering contacts in our system, working with patients to establish payment arrangements, managing patient financial accounts that are overdue, and generating financial reports
- Provide back-up support to our Treatment Coordinator as required.

About you:

- Have exceptional interpersonal skills and is someone who motivates and bring out the best in others
- Have strong business acumen and are a self-starter who is passionate about delivering positive customer experiences
- Enjoy problem-solving and troubleshooting and can multi-task and prioritize appropriately in a busy environment
- Are detail-oriented and able to work both strategically and tactically
- Possess a strong aptitude for change management
- Have alignment with our vision, mission, and values, which guide how we work

What you bring - qualifications:

- A Bachelor’s degree or college diploma in retail, business, office administration, or related field
- Previous managerial experience leading a team
- Passionate about coaching and mentoring others
- Three or more years of experience in a dental/healthcare environment an asset
- At least some experience of bookkeeping and/accounts receivable/accounts payable
- Strong aptitude for change management

**Benefits**:

- Paid time off
- Performance incentives

Schedule:

- Monday to Thursday, Occasional Saturdays

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- people management: 3- 5 years (preferred)
- dental/healthcare: 3-5 years (preferred)

Work Location: One location

**Hide**

**Salary**: $26.00-$29.00 per hour

**Benefits**:

- Dental care
- On-site parking

Schedule:

- 8 hour shift
- Evening shift

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Dental office: 3 years (preferred)

Licence/Certification:

- CPR Certification (preferred)

Work Location: One location

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