Automotive Service Advisor

5 days ago

Hanover, Canada Hallman Motors Full time

Hallman Motors in Hanover is seeking to hire a full time Service Advisor, to add to our growing team. We are proud to be considered one of the premiere Auto Dealerships in Southwestern Ontario. We strive to provide a great team-based atmosphere where employees are considered family and we are actively involved in the community.

**Your Opportunity**
We are seeking a self-driven, motivated individual who is passionate about delivering exceptional customer service. You will play a key role in curating the service experience for our valued customers who choose to service their vehicles at our dealership.

**Job Duties**
- Providing exceptional customer service to our valued clients by exceeding their needs and expectations.
- Answering incoming phone calls and inquires related to vehicle servicing.
- Meet and greet customers arriving for service appointments.
- Create quotes and work orders for vehicle repairs.
- Consult with automotive technicians regarding required repairs and/or maintenance work and provide repair options to our customers.
- Provide the customers with regular information and updates regarding the status of vehicle repairs.
- Work with the parts department to determine parts availability and scheduling of future service appointments.
- Complete and close repair orders.
- Advise customers about warranty protections and potential cost savings.
- Review the repair order and service performed with the customer after the service has been completed.

**Ideal Requirement**
- Mechanical inclination and a working knowledge of “how cars work”.
- Ability to be professional and deliver exceptional service to clients.
- Excellent verbal/written communication, combined with the ability to interact and gain the support of senior leadership and other decision makers.
- Strong organizational and time management skills.
- Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets.
- A person who is a team player, of high integrity who is trusted by others and consistently honors their commitments.
- Detail oriented, self-motivated and resourceful.
- Must possess a valid driver's license and a safe driving history.

We offer a competitive compensation plan and benefits package, meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement.
We thank all applicants for their interest; however only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

Pay: $60,000.00-$65,000.00 per year

**Benefits**:

- Disability insurance
- Extended health care
- Life insurance

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Commission pay

**Experience**:

- customer service: 1 year (preferred)
- Service Writers: 1 year (preferred)

Work Location: In person

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