UX Writer

7 days ago

Greater Toronto Area, Canada KUBRA Full time

Overview:

- KUBRA is in growth mode and currently seeking a UX Writer to work with our Product Design team

As a UX Writer (internally known as Content Designer), you will define the voice and tone of KUBRA products, ensuring consistency across our products and platform. The UX Writer works collaboratively with Engineering, Service Delivery and Design to make and document technical decisions and design assumptions.
- KUBRA's hiring efforts will continue during the COVID-19 pandemic. Any face-to-face stages of our interview process will be virtual via video conference._

What you get to do every day:

- Provide product copy and functionality notes for wireframes with UX designers
- Review completed copy and contextual information in mockups with UI designers
- Partner with UX designers and researchers to collect user feedback and conduct tests to optimize product content
- Answer questions from engineering as needed to ensure successful implementation of product designs.
- Focus on written product content and organize content guidelines into a clear and understandable format
- Analyze existing content, focusing on reuse opportunities and value for the audience
- Create and maintain a comprehensive library of reference guidelines, standards, and workflows

What kind of person should you be?:

- Ability to deliver high-quality content for product user interfaces with attention to detail
- Excellent written and verbal communication skills
- Proven track record of collaborating effectively with cross-functional teams
- Proven ability to present projects and status reports to management

What skills do you need?:

- 2-3 years of relevant work experience
- A strong portfolio of written work that shows business impact and results
- Some familiarity with methodologies such as Agile, Design Thinking, Lean UX, and Lean Startup
- Familiarity with rapid prototyping tools, like Figma, Framer, InVision, or similar; Figma preferred
- Familiarity with maintaining an online documentation repository using either a Content Management System or a static web site generator and hosting
- Bachelor's degree in English, Communications, Journalism, or a related field, or equivalent work experience

What can you expect from us?:

- Award-winning culture that fosters growth, diversity and inclusion for all
- Paid day off for your birthday
- Access to LinkedIn learning courses
- Continued education with our education reimbursement program
- Flexible schedules
- Free unlimited access to our refreshment stations (fully stocked with tea, coffee and other beverages)
- Two paid days for volunteer opportunities
- Well-Being Days
- KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.

Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program.

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