Manager, Domestic and International Admissions

Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario... a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College’s 6,800 full-time and 10,000 part-time students, including hundreds of international students from countries around the world, attend at campus locations in Peterborough, Lindsay, Haliburton and Cobourg. Fleming offers more than 100 full-time programs in Environmental and Natural Resource Sciences, Fine Arts, General Arts and Science, Technology, Skilled Trades, Community Development, Health, Business, and Justice as well as other Continuing Education courses.

We are also extremely proud of our more than 73,000 Fleming alumni who are contributing to their communities in the region, across the province and around the world.

**What Are We About?**:
Reporting to the Associate Registrar, Admissions and Partnerships, the Manager, Domestic & International Admissions is accountable for providing operational and administrative leadership, supervision, and direction to full-time and part-time staff within the Admissions area of the Registrar’s Office (RO).

In this role, you will be responsible for the implementation of an annual domestic and international admissions plan and related policies and procedures which ensure a proactive, innovative, service-oriented approach that leads to meeting enrolment targets, while maintaining compliance with government and college polices.

Working with the RO management team, you will support the review and alignment of service enhancements across the RO to ensure the continued delivery of superior customer service to both students and internal customers. In addition, you will work closely with the Conversion Team ensuring maximization of domestic enrolment.

**For More Information**
For a complete job description, please refer to the document found here: Job Description

**What We Are Looking For**:

- Demonstrated knowledge of the Ontario post-secondary and secondary school systems
- Experience overseeing the effective positioning and promotion of domestic academic programs to prospects and applicants during the admissions process
- Solid knowledge of enrollment planning concepts, with strong innovative and critical thinking skills
- Superior experience in overseeing the enhancement of customer service in an educational environment
- Understanding of marketing, conversion and contact centre operations
- Deep understanding of and appreciate for diversity and inclusion
- Proven ability to effectively work in a high-volume environment, multi-task under pressure with competing deadlines
- Excellent communicator with very strong written and verbal communication skills
- Proven ability to work collaboratively and exercise sound judgment in interactions with staff and colleagues
- Strong understanding and experience with leveraging the admissions aspect of a student information system (e.g. Peoplesoft)
- Strong leadership and interpersonal skills with proven capability to develop and lead a highly motivated team focused on providing superior customer service
- Strong organizational, planning and time management skills leading to the delivery of responsive, personalized, customer service
- Proven ability to develop creative solutions to address issues effectively

**How to Apply**

**Equity, Diversity & Inclusion**
Fleming College is committed to building diverse, equitable, inclusive, and accessible learning and working environments. We welcome those who would contribute to the further diversification of our Staff, our Faculty and our Administration including, but not limited to, women, racialized persons, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity to apply.