Carts and Customer Service Co-workers

**Job ID**: 265313

**Date posted**: 06/11/2024

**Who you are**
- You are enthusiastic about work and working with others on a team
- You can prioritize, are disciplined, show initiative and have a flexible attitude
- You’ve worked with material handling equipment before (or are very open to learning about it)
- You have about 6-month work experience in a high-volume Warehouse, Retail or Customer service environment (strong preferred but not necessary)
- Your customer service skills are top notch - you meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly.
- You are a total people-person and can strike up a conversation easily
- You are quite comfortable with computers and are generally technology-savvy
- You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)

**Your responsibilities**
- Maintain the flow of carts/baby strollers throughout the store to ensure positive customer shopping experience
- Assist customers in loading merchandise into vehicles as efficiently as possible
- Ensure that the loading zone remains clear
- Maintain a balanced cart flow throughout the store/home delivery areas
- Disassemble AS IS merchandise when required
- Assist customers with bringing merchandise to be returned
- Report inoperable equipment to managers
- Maintain outside area, ensuring it is fully stocked with twine, etc.
- Work closely with the furniture pick up and warehouse staff to ensure the integrity of merchandise pulls
- Use available resources to educate yourself on product features and customer interaction skills
- Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of coworkers and customers
- Assume responsibility for other tasks and projects as they occur
- Ensuring that our stock accuracy and inventory integrity is maintained by meticulously following Returns/Exchange policies and routines.
- Staying current with your IKEA product knowledge, our in-store and online specials, any updates on returns and exchange policies, and having a good awareness of all Customer Relations action plans
- Assist team members with additional duties, as required

**Together as a Team**

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people

**Why you will love us**

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

- Wellness days (in addition to your vacation days)
- Extended health, dental, and vision coverage (for you and your family)
- RRSP with IKEA contribution matching options
- Eligibility for our annual IKEA bonus incentive plan
- Flexible spending account
- Life insurance
- Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
- Parental leave
- Bereavement leave
- Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

The starting hourly rate for this position is $ 18 and will be based on relevant work experience.

P.S. In the IKEA world, this position is officially referred to as: Carts and Exchanges & Returns Co-Worker