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Account Manager, Carrier Services

2 weeks ago

Moncton, Canada Eastlink Full time

Eastlink’s extensive international fibre optic transport network, provides mission critical connectivity for larger business and telecommunications carrier customers, who need to connect locations in Canada and around the world.

**Responsibilities**:
Reporting to the Senior Director of Inter-Carrier & Wholesale Services, this role is responsible for providing highly responsive and effective account management for Eastlink’s existing and perspective international wholesale partners. This role requires a high sense of urgency, excellent verbal and written communication skills and attention to detail.

The Carrier Services Account Manager, will work closely with international wholesale partners and internal Eastlink colleagues to:

- Understand immediate as well as medium and longer term requirements;
- Ensure a timely response to customer requests and delivery of services;
- Support and resolve all billing and customer service inquiries;
- Provide connectivity solutions;
- Create an amazing customer experience;
- Prepare for business cases for approval;
- Utilize our Salesforce system to track opportunities through sales and support cycles;
- Provide monthly reporting on sales results and issues to be resolved;
- Prepare for and participate in quarterly business sales review meetings;
- Travel when required to meet with wholesale partners.

**Qualifications**:
Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

Get your career started with us and stay with us, your journey begins here