Housing & Leasing Coordinator (Hlc)

**Position: Housing & Leasing Coordinator (HLC)**
**Location**: On-Site
**Reports To**: General Manager
**Employment Type**: Full-Time

**1. Position Summary**

The Housing & Leasing Coordinator (HLC) is responsible for the overall operations and tenant experience within our off-campus student housing community. This includes oversight of leasing, tenant relations, administrative functions, financial tracking, maintenance coordination, and staff supervision. The HLC plays a pivotal leadership role in ensuring that day-to-day operations align with Campus Living Centres' standards and goals.

**2. Core Responsibilities**

**Leasing, Marketing & Tenant Relations**
- Oversee leasing processes and ensure timely lease execution.
- Develop and implement strategies to maximize occupancy and retention.
- Manage marketing efforts aligned with target demographics and market trends.
- Coordinate internal promotional campaigns and leasing events.
- Maintain positive tenant relations by addressing inquiries, concerns, and complaints in a respectful and timely manner.

**Administrative Operations**
- Maintain detailed logs for communication, complaints, and daily operations.
- Organize and manage all resident files and leasing documentation.
- Implement and update site-specific policies in alignment with corporate guidelines.

**Financial Management**
- Monitor and control operational revenues and expenses.
- Ensure rent collection procedures and account receivable controls are followed.
- Submit monthly financial and performance reports accurately and on time.

**Maintenance & Facilities**
- Conduct regular property inspections to identify and address maintenance needs.
- Coordinate service requests and vendor work to ensure quality standards.
- Monitor maintenance costs and approve vendor invoices in compliance with budget.

**Human Resources & Supervision**
- Supervise part-time and full-time staff, fostering a team-focused environment.
- Ensure all staff follow legislative and company policies, including Health & Safety.
- Provide leadership and delegate tasks appropriately to meet operational needs.

**Health & Safety Compliance**
- Ensure compliance with the Occupational Health and Safety Act (OHSA).
- Provide access to and enforce the use of required PPE and training.
- Maintain up-to-date WHMIS documentation and safety data sheets.
- Promote a safe and hazard-aware working environment for all staff.

**3. Qualifications**

**Education**:

- Post-secondary education in Business, Property Management, Hospitality, or a related field.

**Experience**:

- Minimum 2 years in housing, leasing, or property administration, ideally in student or multi-residential housing.

**Skills & Abilities**:

- Strong verbal and written communication skills.
- Excellent organizational and time management abilities.
- Leadership and staff supervision experience.
- Decision-making skills with the ability to manage multiple projects.
- Working knowledge of the Residential Tenancy Act (RTA) is required.
- Experience in lease negotiations and tenant documentation processes.

**4. Performance Indicators**

Performance will be evaluated based on:

- Achievement of leasing and occupancy targets
- Leadership and team coordination
- Responsiveness and tenant satisfaction
- Financial stewardship and reporting accuracy
- Compliance with safety and operational standards

**5. Working Conditions**
- **Schedule**: 40 hours/week (flexibility required during peak periods)
- **Environment**: Primarily indoor, with occasional outdoor duties
- **Level of Interruption**: High
- **Stress Level**: Moderate
- **Travel Requirements**: Minimal

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$70,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Application question(s):

- Have you ever directly supervised other employees or team members?

→ If yes, how many people and in what role?

**Experience**:

- Property management: 1 year (required)
- Property leasing: 1 year (preferred)

**Language**:

- Mandarin (preferred)

Work Location: In person

Expected start date: 2025-06-02