Support Lead

1 day ago

Markham, Canada NielsenIQ Full time

Company Description
**REF22361V**

**Job Description**:
**Responsibilities**
- Follows established procedure to ensure workstations within the enterprise environment are properly patched and aligned with the latest security and OEM patches.
- Provides on-site technical support by performing installation, repair, and preventative maintenance of workstations and related software/hardware.
- Troubleshoots software and hardware failures and applies domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters.
- Interacts daily with supervisor, peer groups and customers to manage workflow in a timely and professional manner.
- Supports and maintains user account information including administration rights and relevant updates to Service Now ticketing system to include accurate tracking of all physical workstations as per the asset management compliance requirements.
- Responsible for implementing fixes and patches as required by Desktop Engineering team
- Provide support for Audio and Video related issues at designated office
- Install, Configure and Manage Audio and Video Hardware environment
- Ensure any end user issues are handled expeditiously and that all proper ticket and issue documentation is completed
- Participate in critical support incidents that involve A/V equipment which may include being on site for testing/remediation after normal operating hours
- Experience with image/load set deployment in an enterprise environment

**Qualifications**:

- 7+ years related experience with relevant certification.
- Experience with MS Windows 8, 10, and 7
- Self-motivated, creative, willing to work as a member of a team, organized and able to manage individual schedules.
- Desired certifications CompTIA A+, ITILv3

Additional Information

**Our Benefits**
- Flexible working environment
- Health insurance
- Parental leave
- Life assurance

**About NielsenIQ**

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook

**Our commitment to Diversity, Equity, and Inclusion**

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

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