Senior Customer Onboarding Manager

Responsibilities ends --> What you'll need Qualifications Desired Skills and ExperienceThe ideal candidate is experienced in an onboarding or customer success role, with strong technical skills, and the ability to effectively adapt to a fast-paced, rapidly changing industry and company. We require exceptional communication skills in order to build and maintain the trust of our existing customers. Ability to collaborate well across internal teams and comfortably expand their role parameters as needed to get the job done.3-5 years of relevant work experience.Experience dealing with large brands and global teams.Ability to self-start and bring forward ideas.Comfortable creating and seeing through long-term plans.Exceptional communication skills in order to build and maintain the trust of our existing and prospective customers.Ability and desire to collaborate well across internal teams.Exceptional organizational skills.Ability to craft messaging that will re-engage a user.Be invested in personal growth and hungry to learn new skills.Experience with virtual meetings is required.Don't meet every qualification? Research shows that equity-deserving groups like women and people of colour are 20% less likely to apply to jobs unless they are % qualified. Dash Social is committed to diversity, equity, and inclusion by representing the diverse communities we serve. Our culture values differences and ensures that every current and prospective team member has equitable access to opportunities to succeed. If you are interested and excited about this role but your qualifications don't match up perfectly, we encourage you to still apply. You may be the best candidate for this role. A little bit about us Dash Social Dash Social is a social media management platform that equips brands with intelligence and speed to stay ahead of the curve. Through its sophisticated cross-channel insights and workflow tools, Dash Social enables brands to create content that entertains, engages and drives consistent business results. To discover how Dash Social is empowering brands to outsmart social, visit .At Dash Social, you will be given the opportunity to take risks, learn, and grow your career. You'll be joining a talented, hardworking team with leading policies and practices recognized as a top employer in Canada. Are you interested? Work With Us At Dash Social, we strive to build great solutions that solve real problems for marketers and are unabashed about our unique ability to be the best at what we do. To achieve our goals as a company and provide a service to our customers that is unmatched, collaboration and support among the team is what propels us forward.Dash Social would not exist without the dedicated employees who contribute their unique skills, voices, and ideas to the company's long-term success. Building a diverse and talented team is an integral part of creating an innovative and well-rounded product and work environment.Dash Social's hiring practices and company culture does not condone discrimination based on race, religion, colour, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.Employee Benefits At Dash Social, our team is our competitive advantage. We are committed to supporting one another and work hard to ensure everyone has the support they need. In addition to health and dental benefits for you and your family, you can also expect:Vacation, personal days and sick timeRRSP/k matchingAnnual mental health benefitQuarterly wellness benefitDonation matching programParental leave top-up planWork-from-home benefitFlexible working hours and locationDepartmental and team-wide bonding activities