SERVICE ADVISOR

3 days ago

Chilliwack, Canada Bannister Automotive Group Full time

Drive Your Career Forward with Bannister — We’re Hiring a Service AdvisorAre you someone who thrives in a fast-paced, people-focused environment? At Bannister Automotive Group, we’re not just fixing vehicles — we’re building relationships that last. With over 40 years of trusted service across Western Canada and recognition from Deloitte as one of Canada’s Best Managed Companies, we’re proud to be a family-owned group where your growth matters and your contributions are seen.We’re currently looking for a Service Advisor to join our team. If you’re organized, customer-focused, and thrive in a collaborative environment, this might be the opportunity for you.The Drive AheadGreet customers and guide them through the service experience with professionalism and careClearly document vehicle concerns and communicate service recommendationsCoordinate with technicians and parts departments to ensure efficiency and accuracyKeep customers informed with timely updates and transparent repair timelinesProcess repair orders, warranty claims, and invoices with attention to detailUse dealership systems (CDK/PBS) to manage appointments and follow-upMeet service targets while maintaining high standards of customer satisfactionPerformance Essentials1–2 years of experience in a service advisor or customer-facing role (automotive experience is an asset)Strong communication and organizational skillsAbility to stay composed in a fast-paced environment and manage multiple prioritiesComfortable working with dealership software and digital toolsMust be computer savvy (PBS experience would be an asset)Valid driver’s license with a clean abstractFull-time availability — typically Monday to Friday, with Saturdays as needed (approx. 40 hours/week)Bannister AccessoriesCompetitive wages with a performance-based commission structureExtended benefits package, including health, dental, and vision careGroup RSP contribution program for long-term financial supportUnlimited career growth across the Bannister Automotive Group — internal candidates are prioritizedOngoing training and professional developmentBannister Automotive Group is an equal opportunity employer and committed to providing a respectful, inclusive workplace. Accommodations are available upon request during the hiring process.

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