Client Care Navigator

Scope and Summary of Primary ResponsibilitiesThe Client Care Navigator (CCN) will coordinate and integrate supports and services around the person living with vision loss. In this direct client service role, they will be the key contact or navigator for individuals after a vision loss diagnosis. The responsibilities include assessment, supporting the client to achieve their care plan goals, and strengthening the communication and linkages between VLR Staff and external community health care providers across the continuum of care. The CCN will strive to ensure that every person referred to VLR for service has timely access to VLR service information, connection to the healthcare system and appropriate supports when and where they need it to achieve the following outcomes:To provide individuals with vision loss, healthcare navigation to increase and enhance the healthcare system's capacity.To improve the client's experience and wellbeing.To enhance a client's capacity to remain independent for as long as possible.II. Essential FunctionsThis position entails, but is not limited to the following general responsibilities:Schedule all VLR therapy appointments with primary service provider and specialized service providerSeek feedback on client satisfaction and take remedial action as required.Monitor and provide proactive follow-up for clients to ensure ongoing collaboration across services/providers.Identify opportunities for new or emerging care options to meet changing needs and to address service/support gaps.Ensures that all service-related activities provided are documented in the client health record following VLRC policies. Interacts with clients, their family, and caregivers to develop and identify vision related goals.Builds and maintains good working relationships with professionals in other agencies and community groups.Educates community partners about Vision Loss Rehabilitation Canada and its specialized services offered to people with vision loss. Participates in multi-disciplinary team meetings.· Pro-actively facilitate linkages, communication, information exchange opportunities and coordination between clients and service providers in the health care system.Understanding of roles and linkages between the Primary and Specialized Service Provider with the Service Delivery Model. Builds and/or maintains partnerships through sharing of knowledge, treating confidential information appropriately following VLRC policies when dealing with partners and stakeholders.Experience in caseload management, medical documentation, and maintain electronic medical recordsRequirementsIII. QualificationsKnowledge and Skill RequirementsAn understanding of roles and linkages across primary care, community care and specialized geriatric services.Knowledge of client-centered philosophy related to interviewing, assessments, care planning and scheduling practices.Clinical expertise related to client centered interviewing, assessments, and scheduling practices.Experience in client assessments and care planning/coordination.Excellent communication skills(verbal and written).Strong interpersonal skills, including shared decision-making and facilitation.Ability to prioritize workload, manage competing tasks, problem-solving skills and resourcefulnessProficient in technology (e.g.: Microsoft office and case management and care coordination systems).Ability to work independently and within a team.Experience and EducationClient service experience in the health and/or social service sectorsDiploma in Social Services Work, Community Work, Mental Health Experience working with individuals with vision loss. Patient Navigation certificate would be an asset.Experience in cultural sensitivity and diversity would be an asset.Work EnvironmentWillingness to work flexible hours.Willingness to work in a variety of settings. BenefitsAt VLRC, your work has real impact. Join a team that empowers Canadians with vision loss to live independently — and where your growth, well-being, and contributions matter. We offer:Comprehensive benefits for health, vision, dental, and mental health supports.Flexible work arrangements, paid time off, and work-life balance initiativesCareer development through training, mentorship, and advancement opportunitiesInclusive culture: accessibility accommodations, supportive teams, and meaningful workJoin us to grow your career and make a difference everyday.Inclusion, Accessibility & Accommodation VLRC is committed to creating and maintaining an inclusive, equitable, and accessible workplace. We welcome applications from members of groups that have been historically marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, including those who are blind, partially sighted, or deafblind, women and 2SLGBTQ+. We strongly encourage applications from applicants with sight loss to apply. Direct lived experience is valued as an asset. The successful candidate will be required to complete a standard Vulnerable Sector Check.If you require an accommodation to apply or participate in the selection process, please contact . We’ll be happy to work with you to meet your needs. Not sure if you qualify? Think about applying anyway We understand that not everyone brings 100% of the skills and experience for the role. If you bring passion, transferable skills, and a desire to make a difference, we encourage you to applyVLRC does not use AI tools in its screening, assessment, or selection process.We thank all applicants for their interest, however, only those selected for an interview will be contacted. Learn more about VLRC at or call 1-844-887-8572.