Field Service Technician

2 weeks ago

Whitby, Canada Staff Plus Full time

Job Overview We are seeking a skilled and customer-focused Field Service Technician to join our team. The ideal candidate will have strong technical skills, a problem-solving mindset, and the ability to work independently in the field. Job Type: Permanent Location: Whitby, ON Pay Rate: $35.00 to $45.00/hour Hours: 8:30am to 5:00pm, Monday to Friday (some flexibility allowed) Duties and Responsibilities: Perform Field Service repairs and Installations of strapping equipment. Perform Preventative Maintenance on equipment as scheduled. Provide customer training on proper use of equipment and its maintenance. Work closely with our customers to resolve machine performance issues and determine required services or repairs. Accurately evaluate problems, develop action plan to make repairs both mechanical and electrical. Prepare to have all necessary parts and tools available to perform the task at hand. Reporting specific machine issues that might require changes. Ability to connect to and change PLC settings provided by engineering for Allen Bradley Control Logics and Siemens. Perform diagnostics utilizing test meters and hand tools to correct failures of equipment components. Maintaining control of your vehicle parts inventory, supplies and tools. Complete service call documentation using wireless devices. Perform exit meeting with customer staff on the work performed. Commute in company vehicle and at times long distances. Team, Training and Support In-house training with continuous on-the-job field training with senior field staff. Company car, laptop, some supplied tools, and cell phone. Corporate expense account / credit card. All required Personal Safety Equipment. Company logoed clothing. All supporting parts inventory needed for equipment maintenance.   A strong working knowledge in the mechanical and electrical field. Ability to read and understand mechanical drawings and wiring schematics. A strong knowledge of PLC programming, automation and controls. Sound understanding of hydraulic and pneumatic technology Solid written and verbal communication skills Ability to effectively use and read measuring instruments, such as multi- meter, amp meter, micrometers, and calipers. Ability to establish effective rapport with all levels of employees and customers. Ability to take initiative and work independently. Competent customer services skills, with the ability to analyze the root cause and find permanent solutions to issues. Ability to engage in extensive customer interaction. Solid computer skills (MS Office Applications and Windows-based programs) Corrugated industry experience is a plus. Own tools necessary (some tools will be supplemented). International travel for both training and service - will require a valid passport Must be legally eligible to work in Canada and able to work full time hours as required by this position Experience and education Minimum 3 years of field or plant equipment maintenance experience High school diploma; Associates Degree a plus but not required A valid driver's license. Solid Mechanical / Electrical background PLC experience essential. Benefits package Medical, Dental and Vision benefits Life and STD Benefits Retirement savings program Paid vacation and holidays  

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