Library Public Service Associate I

2 weeks ago

Vancouver, Canada City of Vancouver Full time

Job Summary: Library Public Service Assistants (“LPSAs”) work at all VPL locations across the city. They staff VPL’s service desks, checking in and out items and answering basic questions to help patrons in a friendly and welcoming way. The library welcomes people from all walks of life. We deliver friendly, respectful and responsive service for everyone, regardless of their income, housing situation, or background. A genuine desire to help people will be a great asset in this role Duties will involve sorting and shelving books and other resources which requires the ability to lift and handle a high volume of physical items during a shift, and to stand, reach, bend, and move around the library comfortably for long periods of time. You will be part of a system that circulates over 5 million items per year LPSAs also support our creative programs for adults, kids and teens. You might help set up for an author event, or supervise a Lego block party, or even host a film screening about the issues that our community cares about. With over 5,000 programs per year at VPL, you’ll never be bored Job Requirements: Education/Qualifications: Completion of Grade 12 supplemented by relevant courses and/or experience. Experience: Experience in a customer service environment is a great asset. Related experience in library services is a benefit, but all should feel welcome to apply. We have a robust training program to help new employees learn the world of public libraries. Knowledge, Skills & Abilities: Libraries are all about people. We want folks with excellent customer service skills and who come to work with patience, warmth, and curiosity for other people. Not every interaction is easy; diplomacy, tact, and empathy are a must. Please highlight your skills, particularly with conflict de-escalation. The LPSA role is a physical role involving large volumes of materials handling including shelving of materials and occasional lifting of totes (containers with books) weighing up to 40lbs. Physical movements such as bending, reaching, lifting, squatting, gripping and pushing book trucks are involved throughout a shift. Experience with lifting and handling large volumes of materials is necessary for this role. Shelving is generally repetitive work, but requires a high degree of focus and accuracy. Knowledge about library methods and procedures is an asset. Familiarity and comfort working with technology and handling multiple tasks in a fast-paced environment are also an asset. Excellent oral and written communication skills. We are looking for people who are flexible and like working with others, showing kindness and being clear communicators when speaking with the public or writing an e-mail. We are looking for those who can plan, are organized, carry out assigned duties on time, fulfill commitments, and who take pride in doing good work. Working knowledge of the objectives, organization, procedures, services and resources of a public library is an asset.

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