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Account Activity Fraud Agent

2 weeks ago

Toronto, Canada CIBC Full time

Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu’il faut pour nos clients. À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir d’agir. Les membres de notre équipe disposent de ce dont ils ont besoin pour apporter une contribution significative et être valorisés, à la fois pour ce qu’ils sont et ce qu’ils font. Pour en savoir plus sur la Banque CIBC, visitez le site .What you’ll be doingYou'll be joining CIBC's Fraud Contact Centre. As a Fraud Agent you'll monitor client transaction and provide a wonderful client experience while mitigating fraud losses to CIBC & Simplii Financial customers. You'll identify, analyze and conduct investigations of client transactions through debit cards, ATMs, over the counter (OTC) deposits at branches and other banking channels to determine possible fraud or unusual activity.The start date for this role is January 12th 2026. Our Contact Centre is open Monday to Sunday, 7:00 AM - 12:00 AM EST. This is a full-time and shift-oriented role, we’d like you to be flexible between these hours including evenings, weekends, and holidays.We have embarked on an remote work program. All employees are required to meet the program requirements and be able to attend your primary work location within two hours’ notice for any business-related purposes.Agent @ Home Program Requirements Ability to work independently in a private and quiet workspace (ie. in a room or office with a door that closes)Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)Satellite Internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.How you’ll succeedAnalysis – Exercise decision making skills while reviewing customer’s profiles, transactions, banking history and cheque images to minimize loss and protect CIBC and our clients privacy.Data Collection – Compile data and investigate alerts/referrals to make recommendations and take appropriate action. Accurately document all actions taken including the resolution reached and the decision made by updating the appropriate databases for each file investigated.Collaboration – Interact directly with CIBC clients, branches and other stakeholders via telephone to communicate information relating to suspected fraudulent activity. Develop and maintain relationships with CIBC partners and other Client Account Management (CAM) teams to compile data, complete investigation, reach resolution and share best practices.Who you areYou can demonstrate experience in COINS/ECIF, PRM, RCM, Netquery and Webview.You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision makingYou act like an owner. You thrive when you're empowered to take the lead, go above and beyond and deliver resultsValues matter to you. You bring your real self to work and you live our values – trust, teamwork and accountabilityCe que la Banque CIBC vous offreÀ la Banque CIBC, vos objectifs sont une priorité. En fonction de vos forces et de vos ambitions en tant qu’employé, nous nous efforçons de créer des occasions qui vous permettront d’exploiter votre potentiel. Notre objectif est de vous offrir une carrière, pas uniquement un chèque de paie.Nous nous efforçons de vous récompenser de façon personnalisée et pertinente, notamment en vous offrant un salaire concurrentiel, une rémunération au rendement, des avantages bancaires, l’adhésion à un programme d’avantages sociaux*, à un régime de retraite à prestations déterminées* et à un régime d’achat d’actions par les employés, des vacances, du soutien pour votre bien-être et Créateur de moments, notre programme social de reconnaissance basé sur des points.Grâce à nos espaces et à nos outils technologiques, il devient facile de réunir les grands esprits pour créer des solutions novatrices qui améliorent les choses pour nos clients.Nous favorisons une culture qui encourage l’expression de vos ambitions au moyen d’initiatives comme la journée Raison d’être, une journée de congé payé dont vous pouvez profiter pour investir dans votre croissance et votre perfectionnement.* Sous réserve des modalités du régime et du programmeCe que vous devez savoirLa Banque CIBC s’est engagée à créer un milieu de travail intégrateur où tous les membres de l’équipe et les clients se sentent à leur place. Nous recherchons des candidats dotés d’un large éventail de compétences et offrons une expérience accessible aux candidats. Si vous avez besoin d’une solution d’adaptation, écrivez à .Vous devez être légalement admissible à travailler au Canada dans les lieux précisés ci-dessus et, s’il y a lieu, détenir un permis de travail ou d’études valide.Nous pourrions vous demander de remplir une évaluation fondée sur les attributs et d’autres tests de compétences (comme la simulation, la programmation, la maîtrise du français, MS Office). Notre objectif pour le processus de demande est d’en apprendre davantage sur vous et sur tout ce que vous avez à offrir, et de vous donner l’occasion d’en apprendre davantage sur nous.Lieu de travailToronto 750 Law Ave.W., EG​​Type d’emploiPermanentHeures de travail hebdomadaires37.5CompétencesAppels sortants, Bancaire, Centre d’appels, Communication, Compilation des données, Investigating, Pensée analytique, Prise de décision, Service à la clientèle, Service client, Transactions financières