Sr. Associate, Customer Support Project Management

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.Sr. Associate, Customer Support Project Management Reference #30501Waterdown, ONAbout L3HARRIS WESCAM As a subsidiary of L3Harris Technologies and within the Integrated Mission Systems Segment, the WESCAM division develops the most advanced optical sensor and targeting systems for global defense and military sectors, National Security, Search & Rescue and Airborne law enforcement agencies. From long-range covert surveillance missions to search and rescue operations, our MX-series systems, and the mission systems solutions they are a part of, produce stabilized high-magnification electro-optical and infrared images from airborne, marine and ground based platforms, enabling our customers to see first and act first. About the RoleThe primary focus of this role is Financial reporting and Business Processes for the Customer Service Department. Responsibilities include financial data collection and reporting such as revenue recognition for service-related items and tracking metrics to plan and reporting to Finance. Accuracy and adhering to timelines are critical. The role works hand-in-hand with the In Service Manager and collects weekly inputs from the In Service Team. Additional responsibilities include the management and compliance of business processes for the In Service team including leading annual review cycles, updating process documents and flows, and ensuring readiness for annual AS9100 audits. As well, this role is responsible to review Service Bulletins with the In Service team and to distribute the information to Customers and Service Centers. Primary Responsibilities Lead revenue meetings for In Service team and own weekly tracking and reporting of revenue recognition metrics for service-related items, ensuring accuracy and adherence to financial timelines.Liaise with Finance to provide clear explanations for revenue shifts across months and quarters—identify root causes for changes and drive resolutions.Act as the point of contact for managing the Business Process Management System (BPMS) for the In-Service team, ensuring processes are efficiently maintained and compliant.Lead annual BPMS documentation review cycles, including redlining and updating process documents and flows.Enter and track documentation changes in the BPMS system for leadership review and formal approval.Lead annual In Service AS9100 internal and external audit teams.Lead Service Bulletin meetings with the In Service Account Managers (ISAM) and Specialty Engineering to gather input for final draft of Service Bulletins. Work with ISAMs to ensure timely distribution to appropriate customers and service centers.Required Capabilities Understanding of revenue recognition principles and financial reporting for service organizations.Experience working cross-functionally with Finance and operational teams.Proficient in Microsoft Excel, Word, SharePoint and Visio, with a strong ability to draft new and update process documentation and flowcharts.Attention to detail, strong organizational skills, working independently and ability to manage recurring weekly, monthly, and quarterly reporting of target versus actual and annual processes.Familiarity with Business Process Management tools/systems and change control processes.Strong technical writing skills Desired Education and Experiences Requires practical knowledge of Financial and Business Processes. Requires Bachelor’s Degree with a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience.Understanding of Service related activities is an asset PLM (Teamcenter) knowledge and ERP system process experience is an assetAt L3Harris, we foster an inclusive and equitable workplace. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. For applicants with disabilities, we will provide you with accommodation so that you have what you need in order to be at your best.L3Harris performs background checks prior to employment as all applicants must be eligible for registration with the Controlled Goods Program and obtain and maintain a positive security assessment. Some positions may require a government of Canada “Reliability” status and/or Level 2 (Secret) security clearance. In addition, L3Harris performs pre-employment substance abuse testing where required.