IT Help Desk Technician

POSITION: Help Desk Technician                                                                                      REPORTS TO: IT Manager We are looking for a Help Desk Technician to join our IT Team Our Help Desk Technician is responsible for maintaining networks, software, and equipment, resolving technical problems, and providing general IT support and assistance.OPPORTUNITIESYou will have a chance to hone your skills plus support and work alongside another Help Desk Technician. You will also be exposed to the business side of things supporting new systems implementation and other special projects. The primary challenge is to stay organized and deliver exceptional customer service to your internal stakeholders while juggling competing priorities and tight deadlines.RequirementsHERE IS WHO YOU ARE… DRIVE & MOTIVATION You are support oriented and find customer service quite rewarding You are motivated by challenges and willing to put in extra time to get the job done You love technology and coming up with new cost-effective solutions You are a problem solver who can make sound professional judgementCHARACTER & ABILITIES You can effectively communicate technical concepts to varied audiences You are agile, flexible and able to adapt to changing environments You have a positive attitude and ability to stay calm under pressure You are organized, efficient and able to multitaskKNOWLEDGE & SKILLSYou have strong customer service and interpersonal skillsYou have a solid understanding of basic Information Technology (IT) concepts, with skills in troubleshooting common IT issues in corporate environments, managing simple computer network tasks, and a foundational knowledge of IT security principles. You are skilled in using Windows, macOS, and Linux operating systems, with expertise in managing Windows Server (2016 or newer) and Microsoft SharePoint. Familiar with cloud technologies and have been exposed to Microsoft Intune for endpoint management.EXPERIENCEYou have 2+ years of hands-on experience in IT support-related role in a corporate environmentYou have a degree or diploma in Information Technology or related disciplineYou have basic experience working in a virtualized server environmentYou have IT related certification(s), e.g. Microsoft Certs, CCNA, CompTIA Certs NICE-TO-HAVEKnowledge and management capabilities within Microsoft Endpoint Management, including device policy enforcement, security configuration, and troubleshooting across diverse environments.Knowledge and skills in administering networks using the Fortinet stack, including the configuration, management, and troubleshooting of security and network devicesProficient in utilizing the Microsoft Power Platform THINGS YOU WILL DO…Maintain IT hardware inventory sourcing additional equipment as requiredTroubleshoot issues both on-site and remotely maintaining excellence with every interactionSet up and deploy new hardware and softwareManage print servers, active directory, and other server related resourcesProvide mobile device and other equipment supportParticipate in IT projects, including new systems and processes implementationImprove current programs by reviewing objectives and evaluate enhancements by studying system capacitiesOTHER …You may on occasion work at varied times as the job requiresPrimary office location: 34494 McClary Rd, Abbotsford, BCSecondary office location: We have 6 locations within the Abbotsford area that require IT support from time to timeYou will need to travel between different office locationsValid DLBenefitsWe offer our team members many benefits to help them achieve their goals and support our company culture:Opportunities for career growth and developmentCompetitive Healthcare Benefits PackagePerformance Bonus and RRSP MatchingFree delicious and healthy breadFitness incentive fund to help you thriveFriendly and supportive work environment and an ambitious teamDiscounts at our retail store with a great selection of healthy organic productsCompany social events focused around health, great tasting food and getting together as a teamSalary - 45,3000 - 53,500 Want to learn more about our mission and products? Please check us out on Facebook, Instagram, and YouTube